1.Monitors new incoming SMS
Integrate ClickSend SMS and messaging intake tools to capture sender number and message body for downstream appointment lookup.
When incoming customer texts request changes, delays can cause no-shows and confused schedules. This automation detects cancellation or reschedule messages, finds the matching appointment, auto-cancels when eligible, updates your booking row, and notifies Slack and the assigned technicianβso your team can act immediately.
Integrate ClickSend SMS and messaging intake tools to capture sender number and message body for downstream appointment lookup.
Integrate Salesforce and CRM lookup tools to find an appointment by phone and return the appointment id and date or continue on miss.
Integrate Formatter by Zapier and scheduling rules tools to compute a two-hour cutoff window from the appointment date.
Integrate Salesforce and CRM record tools to set appointment status to cancelled when the request arrives before cutoff.
Integrate MySQL and database update tools to mark the matching website appointment row as cancelled using appointment reference.
Integrate Slack and team notification tools to post a summary with phone and message to a configured channel on action or miss.
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Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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