1.Catches incoming SMS payload
Integrate Webhooks by Zapier and message intake tools to capture inbound SMS payloads and trigger the workflow.
Log inbound patient texts and reply based on status
Automatically normalize incoming SMS payloads across Webhooks by Zapier and Formatter by Zapier. Get instant status-aware replies when SMS payload arrives, sender phone is received, or new inbound message postsβso you can update patient records, send the right message, and log outcomes without manual follow-up.
How this automation accelerates patient replies
When inbound SMS replies arrive without a clear process, patients wait and staff spend time matching messages to records. This automation catches inbound SMS payloads, routes status-aware SMS replies, and logs message outcomes in Airtableβso your team responds consistently.
Webhooks by Zapieror swap with your favorite app
2.Normalizes sender phone
Integrate Formatter by Zapier and phone normalization tools to format the sender phone to E.164 for matching.
Formatter by Zapieror swap with your favorite app
3.Finds patient by phone
Integrate Airtable and patient lookup tools to search the patient table by normalized phone for the right record.
Airtableor swap with your favorite app
4.Branches on account status
Integrate Paths by Zapier and status routing rules to evaluate account status and choose the correct reply template.
Paths by Zapieror swap with your favorite app
5.Sends status-aware SMS
Integrate Twilio and SMS sending tools to send the from number and status-specific reply to the normalized phone.
Twilioor swap with your favorite app
6.Creates message log record
Integrate Airtable and logging tools to log the inbound message and reply outcome in a central message table.
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Improve patient outreach with automated appointment reminders, form follow-ups, and reply alerts
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