1.Monitor new Shopify orders
Integrate Shopify and eCommerce order data to detect orders with qualifying return line items for RMA intake.
Shopifyor swap with your favorite appCreate RMA ticket for return shipping items automatically
Automatically detect Shopify orders that include qualifying return line items across eCommerce operations. Create and update Zendesk RMA intake tickets when return items appear, ticket details are mapped, or users are missingβso you can start receiving fast, reduce manual triage, and keep customers informed without manual paperwork.
How this automation speeds up RMA intake
When qualifying return line items land in new orders, delays can stall receiving and create extra manual work. This automation filters the order, creates Zendesk RMA intake tickets, and ensures the requester user existsβso your team can start handling returns immediately.
2.Filters orders with return items
Integrate Filter by Zapier and order filtering tools to continue only for orders containing a qualifying return line item.
Filter by Zapieror swap with your favorite app
3.Creates internal Zendesk RMA tickets
Integrate Zendesk and support ticketing to create a ticket, map fields, add return tags, and assign RMA intake.
Zendeskor swap with your favorite app
4.Finds or creates requester users
Integrate Zendesk and customer profile tools to find an existing user by email or create one for the ticket.
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Explore all returns management automations
Simplify ecommerce returns with automated return intake, status routing, and refund tracking
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