1.Detect order shipped event
Integrate ShipStation, ecommerce order tracking, and shipment systems to watch for order shipped events and trigger delivery updates.
Send shipment SMS with short tracking link to customers
Automatically monitor orders marked as shipped across ShipStation and your messaging stack. Create and update when order shipped, shipment created, or tracking number assignedβso you can send SMS updates, send tracking emails, and update contact records without manual follow-up.
How this automation accelerates shipment delivery updates
When order shipped events happen, delayed customer notifications can reduce trust and drive support requests. This automation formats phone numbers and tracking links, sends SMS and email messages, and updates your contact recordβso your team can deliver timely delivery context.
ShipStationor swap with your favorite app
2.Format phone for SMS delivery
Integrate Formatter by Zapier and data validation tools to format the source phone into E.164 for reliable SMS sending.
Formatter by Zapieror swap with your favorite app
3.Shorten tracking URL for messages
Integrate URL Shortener by Zapier and link management tools to map tracking numbers to long carrier URLs and create short tracking links.
URL Shortener by Zapieror swap with your favorite app
4.Send SMS with tracking link
Integrate Twilio and messaging templates to send SMS messages with the formatted phone, order reference, and short tracking link.
Twilioor swap with your favorite app
5.Send branded tracking email
Integrate Gmail and email templates to send tracking emails to customer addresses with names, link, and order summary.
Gmailor swap with your favorite app
6.Add or update contact record
Integrate LeadConnector and CRM contact fields to update the contact with the current tracking number and shipped status tag.
LeadConnectoror swap with your favorite app
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Trusted by 3.4 million companies
Related automations
- Apps: Shopify, AI by Zapier, respond.io, Delay by ZapierSwap with your favorite apps.
Create messaging contact from new paid order for follow-up
Your paid orders sometimes lack normalized phone numbers, blocking messaging and delivery confirmation. Add normalized buyer contacts so your team can message and confirm orders within minutes.
- Apps: Shopify, Filter by Zapier, AI by Zapier, Microsoft OutlookSwap with your favorite apps.
Create pre-order notification draft for online store customers
Your orders with pre-order items leave buyers unsure about ship timing. This creates a customer notice draft so you can confirm expectations before fulfillment.
- Apps: Webhooks by Zapier, Zapier Tables, Klaviyo, ManychatSwap with your favorite apps.
Notify customers of unavailable items and tag profiles
Your orders include unavailable items without customer notice, creating confusion at fulfillment. Get customers notified and orders tagged for follow-up so fulfillment clears queues same day.
- Apps: Neto Commerce, Filter by Zapier, Delay by Zapier, touchSMS, Zapier TablesSwap with your favorite apps.
Send backorder SMS and log reminder record for customers
Your backordered orders leave customers unsure about delivery timing and drive repeat support requests. The automation sends an SMS and logs outreach so customers are informed and staff act the same day.
- Apps: SHOPLINE, Filter by Zapier, Formatter by Zapier, GmailSwap with your favorite apps.
Send confirmation email to buyer after each new order
Your storefront orders arrive without immediate confirmation, causing support to answer repeat status questions. Customers receive order and payment context within minutes, reducing follow-ups before fulfillment.
- Apps: Plug&Pay, Formatter by Zapier, GmailSwap with your favorite apps.
Send confirmations for paid orders via email immediately
Your paid orders post without confirmation, leaving marketing and ops lacking customer and order context. Send tailored postpurchase emails so customers and campaign owners have order details same day.
- Apps: Shopify, Filter by Zapier, Formatter by Zapier, WhatsApp NotificationsSwap with your favorite apps.
Send confirmations to customers when orders are paid
Your storefront orders often have no immediate confirmation, triggering support questions and shipping delays. Send confirmations so customers receive order details and fulfillment begins same day.
- Apps: Airtable, Filter by Zapier, SOLAPISwap with your favorite apps.
Send customer message for new order records instantly
Your order records often sit without immediate outreach, causing shipment and pickup questions to build up. The workflow sends customer messages automatically, ensuring customers receive updates same day.
- Apps: WooCommerce, Zapier Tables, Formatter by Zapier, TimelinesAISwap with your favorite apps.
Send delivery window message to customers after processing
Your processed orders lack delivery ETAs, leaving buyers and fulfillment unsure. You get instant buyer notifications that set expectations and reduce support same day.
- Apps: Big Cartel, Code by Zapier, Looping by Zapier, Google Sheets, Digest by Zapier, GmailSwap with your favorite apps.
Send digital download links to customers after purchase
Orders with digital items sometimes reach buyers without download links, generating confusion and extra support work. Deliver combined download links by email automatically so customers get files within minutes.
- Apps: WooCommerce, Zapier Tables, Filter by Zapier, Formatter by Zapier, TimelinesAISwap with your favorite apps.
Send early-order customer confirmations and log to table
Your overnight orders change to processing without buyer notice, causing delivery confusion. It sends confirmation messages and logs them so customers know and fulfillment is ready same day.
- Apps: Shopify, Formatter by Zapier, SuperchatSwap with your favorite apps.
Send immediate order confirmation messages to new customers
Unconfirmed online orders leave buyers uncertain and slow down packing and customer outreach. Confirm orders to buyers immediately so fulfillment and support act the same day.
- View all
Explore all customer communication automations
Improve customer communication with automated order updates, reply routing, and messaging alerts
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your workflow securely?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.