X (Twitter) + Zendesk + AI by Zapier
Create Zendesk tickets for new X mentions using AI
Not every mention on X is a support request—but the ones that are deserve a fast response. This automation uses AI to evaluate each new mention and determine whether it's a genuine support issue. If it is, Zapier creates a ticket in Zendesk, tagged and categorized based on the content, so your support team can prioritize and respond without manually triaging your mentions.
Not every mention on X is a support request—but the ones that are deserve a fast response. This automation uses AI to evaluate each new mention and determine whether it's a genuine support issue. If it is, Zapier creates a ticket in Zendesk, tagged and categorized based on the content, so your support team can prioritize and respond without manually triaging your mentions.
- When this happens...New Mention
Triggers when someone mentions you in a post on X.
- automatically do this...Analyze and Return Data
Extract data, analyze information, generate content — and more
- then do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New Mention
Triggers when someone mentions you in a post on X.
Try ItUsernameRequired
Exclude reposts
Exclude replies
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Post IDRequired
Search queryRequired
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Reply to post ID
Quote post ID
Post IDRequired
Stop on errorRequired
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Query string parameters
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