SysAid + Zoom Team Chat
Send channel messages in Zoom Team Chat for new service records in SysAid
Streamline your IT service communication process with this simple workflow. When a new service record is created in SysAid, a channel message is promptly sent in your Zoom Team Chat. This helps your team stay informed of new tasks or updates in real-time, enhancing productivity and efficiency in handling IT services.
Streamline your IT service communication process with this simple workflow. When a new service record is created in SysAid, a channel message is promptly sent in your Zoom Team Chat. This helps your team stay informed of new tasks or updates in real-time, enhancing productivity and efficiency in handling IT services.
- When this happens...New Service Record
Triggers when a new service record is created in SysAid.
- automatically do this!Send Channel Message
Post a new message to a specific channel. Also, allows for scheduling a message for later.
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User Defined NameRequired
Service Record Type
Title
Description
Category
Status
Request user
Assigned to
Admin group
Company
Email Account
Impact
Location
Main CI
Priority
Responsible Admin
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Sub Type
Urgency
Weight
Try ItUser Defined NameRequired
Service Record TypeRequired
Request user
TitleRequired
DescriptionRequired
Admin group
Assigned to
Classification
Closure Information
Followup Actual Date
Followup Planned Date
Followup Text
Followup User
Impact
Location
Main CI
Priority
Resolution
Responsible Admin
Solution
SR Custom Date 1
SR Custom Date 2
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Success Rating
Urgency
Weight
Workaround
New Channel
Triggers when a new channel is created.
Try ItInfo
ChannelRequired
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User Defined NameRequired
Service Record Type
Title
Description
Category
Status
Request user
Assigned to
Admin group
Company
Email Account
Impact
Location
Main CI
Priority
Responsible Admin
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Sub Type
Urgency
Weight
Try ItUser Defined NameRequired
# (SR ID)Required
Urgency
Priority
Impact
Title
Description
Admin group
Assigned to
Classification
Closure Information
Followup Actual Date
Followup Planned Date
Followup Text
Followup User
Location
Main CI
Resolution
Responsible Admin
Solution
SR Custom Date 1
SR Custom Date 2
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Success Rating
Weight
Workaround
New Message Bookmarked
Triggers when a message is bookmarked.
Try ItNew Custom Emoji
Triggers when a new custom emoji is added.
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