Switchboard + Zendesk

Switchboard + Zendesk integrations

Create or update Switchboard contacts when new tags are added to Zendesk tickets

Improve your customer service operations by seamlessly linking your Zendesk and Switchboard apps. Whenever a new tag is added to a ticket in Zendesk, this workflow ensures the corresponding contact in your Switchboard app is created or updated accordingly. This consistent cross-app process helps keep your tag-related information updated and efficient across both platforms. Enjoy better communication and improved service delivery with this automated workflow.

When this happens...
New Tag Added to TicketTriggers when a new tag is added to a ticket.
TriggerPolling
automatically do this!
Create or Update ContactCreates a new contact, or updates the contact if one exists with the same phone number.
ActionWrite

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More things you can do with Zendesk and Switchboard

Discover other triggers and actions you can use with Zendesk and Switchboard

New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
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- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
Contact Replied
Triggers when a contact replies to your Switchboard account.
Trigger
Instant
Try It

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
Contact Created or Updated
Triggers when a contact is created or updated on your Switchboard account.
Trigger
Instant
Try It
- Phone Number
  Required
- Opt-in
- Tags
- First Name
- Last Name
- Email
- Street
- City
- County
- State
- Zip Code
- Country
- URL
- Icon
- Source
- Description
- Custom 1
- Custom 2
- Custom 3
- Custom 4
- Custom 5
Action
Write

About Switchboard

Switchboard enables you to build deeper relationships with customers through SMS, MMS and Video Texting.

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Related categories

Phone & SMS

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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Customer Support

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