SuperOps MSP + Twilio

"send sms in Twilio for new ticket replies received in SuperOps MSP"

Stay on top of your customer support game with this SuperOps MSP and Twilio workflow. When a ticket reply is received in SuperOps MSP, a text message is immediately sent via Twilio, ensuring you deliver real-time responses to your clients. Instead of checking SuperOps MSP regularly, this smooth flow keeps you updated with every ticket reply, enhancing your customer service efficiency and responsiveness.

When this happens...
Ticket Reply Received
Triggers when a reply is received on a ticket.
TriggerInstant
automatically do this!
Send SMS
Send a SMS to a number or numbers.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

Client Created
Triggers when a new client is created.
Trigger
Instant
Try It
Client Updated
Triggers when an existing client is updated.
Trigger
Instant
Try It
Client User Deleted
Triggers when a new client user is deleted.
Trigger
Instant
Try It
Invoice Created
Triggers when a new invoice is created.
Trigger
Instant
Try It
Quote Created
Triggers when a new quote is created.
Trigger
Instant
Try It

Ticket Created
Triggers when a new ticket_create is created.
Trigger
Instant
Try It
Ticket Reply Received
Triggers when a reply is received on a ticket.
Trigger
Instant
Try It

Ticket Updated
Triggers when an existing ticket is updated.
Trigger
Instant
Try It
- NameRequired
- Stage
- Status
- Email Domains
- Account Manager User ID
- Technician Groups
- Custom Fields
- Site nameRequired
- Is the Site working 24X7 ?Required
- Day
- Start time in HH:MM
- End time in HH:MM
- Identifier for Holiday List for the Site local test
- Timezone Code for the SiteRequired
- Address Line 1
- Address Line 2
- Address Line 3
- Site's Postal Code
- Site's Postal Code
- Site's Contact Number
Action
Write
- Client Account IDRequired
- Site IDRequired
- Description
- Quote DateRequired
- Expiry DateRequired
- StatusRequired
- Additional Discount
- Service Item IDRequired
- Details
- QuantityRequired
- Unit PriceRequired
- Discount Amount
- Discount Rate
- Taxable
- Tax ID
- Title
- Memo
- Footer
Action
Write
- Service Item IDRequired
- Billable
- After Hours
- QuantityRequired
- Unit Price
- Bill Date & Time
- Notes
- Work Item IDRequired
- Module
- Technician ID
Action
Write
- Client IDsRequired
Action
Write
- Client User IDRequired
- First Name
- Last Name
- Email
- Contact Number
- Reporting Manager
- Site
- Role
- Custom Fields
Action
Write
- Quote IDRequired
- Additional Discount Rate
- Additional Discount
- Item ID
- Details
- Quantity
- Unit Price
- Discount Rate
- Discount Amount
- Service Item ID
- Details
- Quantity
- Unit Price
- Discount Amount
- Discount Rate
- Taxable
- Tax ID
- Item ID
- Expiry Date
- Title
- Memo
- Footer
- Description
- StatusRequired
Action
Write
- Item nameRequired
Action
Search
- Client NameRequired
Action
Search
- Client User Full NameRequired
- Client IDRequired
Action
Search
- Client User IdRequired
Action
Search
- Quote IdRequired
Action
Search
- Ticket IdRequired
Action
Search
New Phone Number
Triggers when you add a new phone number.
Trigger
Polling
Try It
New Recording
Triggers when a new recording is available on your account.
Trigger
Polling
Try It
New Transcription
Triggers when a new transcription is available on your account.
Trigger
Polling
Try It
- From NumberRequired
- To NumberRequired
- MessageRequired
- Voice
- Language
- Send Digits
Action
Write
- From NumberRequired
- Alphanumeric Sender ID
- To NumberRequired
- MessageRequired
- Media Url
- Send Large Messages?
Action
Write

Client Deleted
Triggers when an existing client is deleted.
Trigger
Instant
Try It
Client User Created
Triggers when a new client user is created.
Trigger
Instant
Try It
Client User Updated
Triggers when a new client user is updated.
Trigger
Instant
Try It
Invoice Updated
Triggers when an existing invoice is updated.
Trigger
Instant
Try It
Quote Updated
Triggers when an existing quote is updated.
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
Try It
Ticket Reply Sent
Triggers when a reply is sent to a ticket.
Trigger
Instant
Try It
Worklog Created
Triggers when a new worklog is created.
Trigger
Instant
Try It
- First NameRequired
- Last Name
- EmailRequired
- Contact Number
- Reporting Manager
- Role
- ClientRequired
- SiteRequired
- Custom Fields
Action
Write
- SubjectRequired
- Description
- Client Account IDRequired
- Site Id
- Requester
- Specify the additional requesters to be added.
- Technician Group
- Technician
- Specify the followers to be added
- Specify the assets to be added
- Status
- Ticket SourceRequired
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Custom Fields
- Sub Source
- Request TypeRequired
Action
Write
- Client User IDRequired
- Forget PII
Action
Write
- Account IDRequired
- NameRequired
- Stage
- Status
- Email Domains
- Account Manager
- Primary Contact
- Secondary Contact
- Headquarters Site
- Add Technician Groups
- Delete Technician Groups
- Custom Fields
Action
Write
- Invoice IDRequired
- Invoice Status
- Invoice Date
- Due Date
- Payment Date
- Payment Method
- Payment Reference
- Invoice Payment Term
- Payment Link
Action
Write
- Ticket IDRequired
- Subject
- Status
- Client Account ID
- Request Type of the ticket
- Site Id
- Requester
- Technician Group
- Technician
- Specify the additional requesters to be added.
- Specify the additional requester to be removed
- Specify the followers to be added
- Specify the followers to be removed
- Priority
- Impact
- Urgency
- Category
- Subcategory
- Cause
- Subcause
- Resolution Code
- Sub Source
- Custom Fields
Action
Write
- Asset NameRequired
Action
Search
- Client IDRequired
- Site NameRequired
Action
Search
- Client IdRequired
Action
Search
- Invoice IdRequired
Action
Search
- Tax Id
Action
Search
- Worklog Item IdRequired
Action
Search
- Instructions Copy
Trigger
Instant
Try It
- To NumberRequired
- Apply US Prefix
Trigger
Polling
Try It
- To NumberRequired
Trigger
Polling
Try It
- Help Text
- From NumberRequired
- Alphanumeric Sender ID
- To NumberRequired
- MessageRequired
- Media Url
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About SuperOps MSP

SuperOps MSP is a future-ready, unified PSA-RMM platform for modern MSPs

Related categories

IT Operations

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Learn more

Related categories

Phone & SMS

Similar apps

SuperOps MSP + Twilio

"send sms in Twilio for new ticket replies received in SuperOps MSP"

Client Created

Client Updated

Client User Deleted

Invoice Created

Quote Created

Ticket Created

Ticket Reply Received

Ticket Updated

Create Client

Create Quote

Create Worklog Entry

Soft Delete Clients

Update Client User

Update Quote

Find Service Items by Name

Get Client by Name

Get Client User by Name

Find Client User

Find Quote

Find Ticket

New Phone Number

New Recording

New Transcription

Call Phone

Send SMS

Client Deleted

Client User Created

Client User Updated

Invoice Updated

Quote Updated

Ticket Deleted

Ticket Reply Sent

Worklog Created

Create Client User

Create Ticket

Delete Client User

Update Client

Update Invoice

Update Ticket

Get Asset by Name

Get Client Site by Name

Find Client

Find Invoice

Search Taxes

Find Worklog

New Call

New SMS

New WhatsApp Message

Send WhatsApp Message

API Request (Beta)

About SuperOps MSP

Related categories

About Twilio

Related categories

Similar apps

CallFire

Kudosity

RingCentral