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Shortcut + Zoho Desk

Create Shortcut stories from new Zoho Desk tickets

Streamline your customer service and project management with this efficient workflow. When a new ticket is created in Zoho Desk, it prompts the creation of a new story in Shortcut, ensuring that your team is immediately informed and can swiftly start working on resolution. You’ll enhance communication, improve response times and keep track of issues with ease.

Streamline your customer service and project management with this efficient workflow. When a new ticket is created in Zoho Desk, it prompts the creation of a new story in Shortcut, ensuring that your team is immediately informed and can swiftly start working on resolution. You’ll enhance communication, improve response times and keep track of issues with ease.

  1. When this happens...
    Zoho DeskZoho Desk
    New Ticket

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    ShortcutShortcut
    Create Story

    Creates a new story.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • OrganizationRequired

    Trigger
    Instant
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    • OrganizationRequired

    Trigger
    Instant
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    • OrganizationRequired

    Trigger
    Instant
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    • OrganizationRequired

    • DepartmentRequired

    • StatusRequired

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    Instant
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    • OrganizationRequired

    Trigger
    Instant
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    • OrganizationRequired

    • DepartmentRequired

    Trigger
    Instant
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    • OrganizationRequired

    • DepartmentRequired

    • Direction

    Trigger
    Instant
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    • OrganizationRequired

    • DepartmentRequired

    Trigger
    Instant
    Try It
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shortcut logo

About Shortcut

Shortcut helps modern software teams work collaboratively and ship quickly. Plan, build, and measure success with Shortcut.

Related categories

  • Project Management
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zoho-desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
Learn more

Related categories