Connect Shoplazza and Wati to power AI-driven automation

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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Abandoned Cart" from Shoplazza.

Add your action

An action happens after the trigger—such as "Add a Contact" in Wati.

You’re connected!

Zapier seamlessly connects Shoplazza and Wati, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Abandoned Cart Age (Hours)
  Required
Trigger
Polling
Try It
New Customer
Triggers when a new customer is added to your Shoplazza account.
Trigger
Instant
Try It
New Product
Triggers when a new customer is added to your Shoplazza account.
Trigger
Instant
Try It
- First Name
  Required
- Last Name
  Required
- Email Address
  Required
- Company Name
- Street Address
- Street Address Line 2
- City
- State
- State/Province Code
- Country
- Country Code
- Zip Code
- Phone
- Tags
- Accepts Marketing
Action
Write
- Product
  Required
- Title
  Required
- Price
- Compare at Price
- SKU
- Option 1
Action
Write

- Product
  Required
- Product Variant
  Required
- Set Quantity To
Action
Write
- Product
  Required
- Product Variant
  Required
- Price
- Compare at Price
- SKU
Action
Write

- Product Title
  Required
Action
Search
- Product Title
  Required
- Title
  Required
- Vendor
  Required
- Product Description
- Tags
- Image URL
- Spu
- Is Published?
Action
Search or write
New Incoming Message
When there is any incoming message on your number
Trigger
Instant
Try It
- WhatsApp Number
  Required
- Message Text
  Required
Action
Write
- WhatsApp Number
  Required
- Custom Params
  Required
Action
Write

New Cancelled Order
Triggers when an order is "cancelled" (with line item support).
Trigger
Instant
Try It
- Financial Status
- Fulfillment Status
Trigger
Polling
Try It
Updated Customer
Triggers when a customer's information is updated.
Trigger
Instant
Try It
- Title
  Required
- Vendor
  Required
- Product Description
- Tags
- Image URL
- Spu
- Is Published?
Action
Write
- Customer
  Required
- First Name
- Last Name
- Email Address
- Tags
- Phone Number
- Accepts Marketing
Action
Write
- Product
  Required
- TItle
- Vendor
- Product Description
- Tags
- Price
- SPU
- Is Published?
Action
Write
- Email Address
  Required
Action
Search
- Email Address
  Required
- First Name
  Required
- Last Name
  Required
- Company Name
- Street Address
- Street Address Line 2
- City
- State
- State/Province Code
- Country
- Country Code
- Zip Code
- Phone
- Tags
- Accepts Marketing
Action
Search or write
New Contact Created
When a new contact is created from an incoming whatsapp message
Trigger
Instant
Try It
- WhatsApp Number
  Required
- Contact Name
  Required
- Custom Params
Action
Write
- WhatsApp Number
  Required
- Template Name
  Required
- Broadcast Name
  Required
- Custom Params
- Phone number
Action
Write

For AI agents & developers

Use Shoplazza and Wati with AI agents and code

Beyond Zap workflows. Call Shoplazza and Wati actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Shoplazza and Wati actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Customer
Add a Contact

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Shoplazza and Wati actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* shoplazza / wati action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Shoplazza and Wati to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Shoplazza to Wati integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Shoplazza

Shoplazza is an online store builder platform that empowers over 360,000+ stores of all sizes to grow their businesses.

HelpHelp

Related categories

Commerce

About Wati

Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.