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ShareFile + Zendesk

ShareFile + Zendesk

ShareFile + Zendesk integrations

Create tickets in Zendesk for new files in ShareFile

Easily manage your customer service with this efficient workflow. When a new file is added in ShareFile, a ticket is generated in Zendesk. This process streamlines your file tracking and customer support, ensuring quick and consistent responses to each issue.

  1. When this happens...
    New File
    New File
    New FileTriggers when a new file is added to the chosen folder.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with ShareFile and Zendesk

Discover other triggers and actions you can use with ShareFile and Zendesk

  • ShareFile triggers, actions, and search
    New Client

    Triggers when a new client is created.

    Trigger
    Polling
    Try It
    • Folder
      Required
    • Description
      Required
    • Note Name
      Required
    Action
    Write
    • Parent Folder
      Required
    • Name
      Required
    • Description
    Action
    Write
    • Folder
      Required
    • File
      Required
    Action
    Write
    • Folder
      Required
    Trigger
    Polling
    Try It
    • Folder
      Required
    • URL Name
      Required
    • Url
      Required
    • Description
    Action
    Write
    • Email
      Required
    • First Name
      Required
    • Last Name
      Required
    • Company
    • Password
      Required
    • Can Reset Password
      Required
    • Can View Settings
      Required
    Action
    Write
    • Api_docs_info
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
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About ShareFile
Securely send, store, and share files – plus discover document workflows designed to improve your client experience.
Related categories
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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