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SendGrid + Zendesk

Send email via SendGrid when new tickets are created in Zendesk

Stay on top of your customer service game with this streamlined workflow. When a new ticket comes in your Zendesk, an email is swiftly sent through your SendGrid app, keeping your team in the loop. This automation enhances communication, eliminating the need for constant manual checks. Enjoy effortless coordination and improve your customer support with this Zendesk to SendGrid workflow.

Stay on top of your customer service game with this streamlined workflow. When a new ticket comes in your Zendesk, an email is swiftly sent through your SendGrid app, keeping your team in the loop. This automation enhances communication, eliminating the need for constant manual checks. Enjoy effortless coordination and improve your customer support with this Zendesk to SendGrid workflow.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    SendGridSendGrid
    Send Email

    Send an email to one or more recipients.

    ActionWrite
Start free with email
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
sendgrid logo
sendgrid logo

About SendGrid

SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems
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Related categories

  • Transactional Email

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