Create new Zendesk tickets for SatisMeter NPS detractors with a score of 6 and under
When this happensStep 1: New Survey Response
Then do thisStep 2: Create Ticket
NPS detractors are at a serious risk of churning if their issues are not acknowledged and dealt with. This integration will automatically create a new Zendesk ticket for any user who leaves you a SatisMeter feedback score of 6 or under. The score is listed as the tickets subject, so you can easily prioritise, and their feedback will form the ticket contents so you can easily respond.
How this SatisMeter-Zendesk integration works
- SatisMeter receives a new survey response
- Zapier filters for responses of 6 and under
- Zapier creates a new Zendesk ticket for the detractor response