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Create new Zendesk tickets for SatisMeter NPS detractors with a score of 6 and under

  1. When this happensStep 1: New Survey Response

  2. Then do thisStep 2: Create Ticket

NPS detractors are at a serious risk of churning if their issues are not acknowledged and dealt with. This integration will automatically create a new Zendesk ticket for any user who leaves you a SatisMeter feedback score of 6 or under. The score is listed as the tickets subject, so you can easily prioritise, and their feedback will form the ticket contents so you can easily respond.

How this SatisMeter-Zendesk integration works

  1. SatisMeter receives a new survey response
  2. Zapier filters for responses of 6 and under
  3. Zapier creates a new Zendesk ticket for the detractor response

Apps involved

  • SatisMeter
  • Zendesk

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