SatisMeter Integrations

NPS detractors are at a serious risk of churning if their issues are not acknowledged and dealt with. This integration will automatically create a new Zendesk ticket for any user who leaves you a SatisMeter feedback score of 6 or under. The score is listed as the tickets subject, so you can easily prioritise, and their feedback will form the ticket contents so you can easily respond.

How this SatisMeter-Zendesk integration works

1. SatisMeter receives a new survey response
2. Zapier filters for responses of 6 and under
3. Zapier creates a new Zendesk ticket for the detractor response

Apps involved

• SatisMeter
• Zendesk

Using NPS feedback to shape your product roadmap is a great idea, but all too often NPS remains firmly in the remit of customer success. This integration will create new notes in Productboard each time you get SatisMeter NPS feedback. The notes will include the NPS score as a title, comments made, and who made them. All notes are tagged as NPS.

How this SatisMeter-Productboard integration works

1. SatisMeter collects a new survey response
2. Zapier creates a note in Productboard for the survey responses with an NPS score

Apps involved

• SatisMeter
• Productboard

Make sure the whole team is clued in to how your customers are feeling. Using this integration you can send all SatisMeter customer feedback directly to a Slack channel of your choosing, where colleagues can comment and as a group resolve any issues that arise.

How this SatisMeter-Slack integration works

1. SatisMeter collects a new survey response
2. Zapier sends responses to the channel of your choice in Slack

Apps involved

• SatisMeter
• Slack

Responding to NPS feedback is a great way to reduce churn. This integration will automatically create a new Help Scout conversation whenever you receive a new SatisMeter survey response. The score is listed as the conversation's subject, so you can easily prioritise, and their feedback will form the conversation contents so you can easily respond.

How this SatisMeter-Help Scout integration works

1. SatisMeter collects a new survey response
2. Zapier opens a new conversation in Help Scout

Apps involved

• SatisMeter
• Help Scout

Knowing if a user is happy with your products or services is vital for targeting them with the right emails and campaigns, but can get confusing when your information is in different places. This integration will automatically Update your contacts in Customer.io with their NPS score and feedback from SatisMeter. Whether you're checking in on unhappy customers or leveraging those who love your product, it couldn't be easier to send them the right message.

How this SatisMeter-Customer.io integration works

1. SatisMeter collects a new survey response
2. Zapier updates your Customer.io contact with their NPS score and feedback

Apps involved

• SatisMeter
• Customer.io

Connect with NPS respondents after the NSP survey is over. Use this integration to automatically copy those contacts to your AWeber list to send follow-ups and other relevant email campaigns. This Zapier integration will create an AWeber subscriber whenever a new response is received in SatisMeter.

How it works

1. A new response is received in SatisMeter.
2. Zapier creates a new AWeber subscriber based on the information provided.

What you need

• SatisMeter account
• AWeber account

Want to know what the most popular complaint in your NPS responses is? Save hours of analysis by connecting SatisMeter to Appbot via Zapier. Appbot reads every comment and groups it by sentiment, keyword and topic. Turn your NPS responses into actionable feedback with clear visualizations, without reading each response individually.