SolarWinds Service Desk + VideoAsk

Create incidents in SolarWinds Service Desk for new responses in VideoAsk

Effortlessly manage incidents in your SolarWinds Service Desk whenever a new video response is received from a respondent in the VideoAsk app. With this automation, each new video response will seamlessly create an incident in SolarWinds Service Desk, helping you to monitor and address issues more efficiently. Save time and ensure your team stays in the loop with this streamlined workflow.

When this happens...
New Response (From a Respondent)Triggers when the transcription is ready after someone responds to a videoask.
TriggerInstant
automatically do this!
Create IncidentAdd a new incident to your service desk.
ActionWrite

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More things you can do with VideoAsk and SolarWinds Service Desk

Discover other triggers and actions you can use with VideoAsk and SolarWinds Service Desk

- Organization
- Videoask
  Required
Trigger
Instant
Try It
- Organization
Trigger
Polling
Try It
- Videoask
  Required
- Name
- Email
  Required
- Phone_number
- Product_name
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
New Change
New change in your service desk.
Trigger
Polling
Try It

New Hardware
New hardware in your inventory.
Trigger
Polling
Try It
New Problem
New problem in your service desk.
Trigger
Polling
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New Risk
New risk was detected.
Trigger
Polling
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New User
New user in your account.
Trigger
Polling
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- Title
  Required
- State
  Required
- Requester's Email Address
  Required
- Priority
  Required
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- Name
  Required
- Serial
  Required
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- State
  Required
- Name
  Required
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write

- Organization
- Videoask
  Required
Trigger
Instant
Try It
- Organization
- Videoask
  Required
Trigger
Instant
Try It
- Organization
  Required
- Name
- Email
  Required
- Phone_number
Action
Write
New Asset
New asset in your inventory.
Trigger
Polling
Try It
New Contract
New contract was added.
Trigger
Polling
Try It
New Incident
Triggers when a new incident is created.
Trigger
Polling
Try It
New Release
New release in your service desk.
Trigger
Polling
Try It
New Task
Triggers when a new task is created.
Trigger
Polling
Try It
- Name
  Required
- Manufacturer
  Required
- Type
  Required
- Status
  Required
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- Name
  Required
- Manufacturer Name
  Required
- Status
  Required
- License Type
  Required
- Start Date
- End Date
- Note
- Site
- Department
Action
Write
- Title
  Required
- Priority
  Required
- Requester's Email Address
  Required
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- Email
  Required
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

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Related categories

Customer Support

About VideoAsk

VideoAsk is a business tool to help your business have meaningful interactions using the proximity of video.

Learn moreLearn moreHelpHelp

Related categories

Forms & Surveys

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