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SolarWinds Service Desk + Slack

Create incidents in SolarWinds Service Desk for new messages posted to Slack channels

When a new message is posted to a Slack channel, enhance your incident monitoring process with this automation that generates an incident within SolarWinds Service Desk. This streamlined workflow ensures every important communication is tracked swiftly in your Service Desk, keeping your team on top of pressing matters without the need to manually relay the information from one app to another.

When a new message is posted to a Slack channel, enhance your incident monitoring process with this automation that generates an incident within SolarWinds Service Desk. This streamlined workflow ensures every important communication is tracked swiftly in your Service Desk, keeping your team on top of pressing matters without the need to manually relay the information from one app to another.

  1. When this happens...
    SlackSlack
    New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

    TriggerInstant
  2. automatically do this!
    SolarWinds Service DeskSolarWinds Service Desk
    Create Incident

    Add a new incident to your service desk.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.
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Related categories

  • Customer Support
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