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Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Jira Software Cloud and Salesforce together. Build enterprise-grade automation in minutes.

Our most popular template

Generate Jira Software issues from new Salesforce cases
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Salesforce + Jira Software Cloud
Create Jira Software Cloud issues from updated Salesforce records
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Salesforce + Jira Software Cloud
Update Jira Software Cloud issues when new outbound messages arrive in Salesforce
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Salesforce + Jira Software Cloud
Create Salesforce records for updated Jira Software Cloud issues
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Jira Software Cloud + Salesforce
Create Salesforce leads for new Jira Software Cloud issues
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Jira Software Cloud + Salesforce
Update Salesforce leads and add to campaign when Jira Software Cloud issues are updated
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Jira Software Cloud + Salesforce

Generate Jira Software issues from new Salesforce cases

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Salesforce + Jira Software Cloud

Create Jira Software Cloud issues from updated Salesforce records

Details

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Salesforce + Jira Software Cloud

Update Jira Software Cloud issues when new outbound messages arrive in Salesforce

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Salesforce + Jira Software Cloud

Create Salesforce records for updated Jira Software Cloud issues

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Jira Software Cloud + Salesforce

Create Salesforce leads for new Jira Software Cloud issues

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Jira Software Cloud + Salesforce

Update Salesforce leads and add to campaign when Jira Software Cloud issues are updated

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Jira Software Cloud + Salesforce

Update Salesforce records with new Jira Software Cloud issues
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Jira Software Cloud + Salesforce
Create Salesforce leads from updated Jira Software Cloud issues
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Jira Software Cloud + Salesforce

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Jira Software Cloud with Salesforce - no code necessary. See how you can get setup in minutes.

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Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Issue" from Jira Software Cloud.

Add your action

An action happens after the trigger—such as "Add Contact to Campaign" in Salesforce.

You’re connected!

Zapier seamlessly connects Jira Software Cloud and Salesforce, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Project
- Status
Trigger
Polling
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- Project
  Required
- Status
- Assignee
Trigger
Polling
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- Issue
  Required
- Form action
  Required
- Submit form
  Required
Action
Write
- Issue
  Required
- User
Action
Write

- Format_info
- Project
  Required
- Issue Type
  Required
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write

- Format_info
- Issue
  Required
- Status
Action
Write
- Attachment ID
  Required
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQL
  Required
- Fields
- Max results
Action
Search
- Filter Name
- Owner Name
Action
Search
- Board
  Required
- Sprint
  Required
Action
Search
- Summary
- Key
- Fields
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Search or write
New Contact
Triggers when a new Contact is created.
Trigger
Polling
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- Salesforce Object
  Required
- Record (Optional)
Trigger
Polling
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New Outbound Message
Triggers when a new outbound message is received in Salesforce.
Trigger
Instant
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- Disclaimer
- Salesforce Object
  Required
Trigger
Polling
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- Campaign
  Required
- Contact
  Required
Action
Write
- Campaign
  Required
- Lead
  Required
Action
Write
- Lead
  Required
- Account
  Required
- Opportunity
- Create new opportunity?
- Converted Status
  Required
Action
Write
- Parent Object
  Required
- Use Assignment Rules
Action
Write
- Note Title
  Required
- Note Content
  Required
- Salesforce Object
Action
Write
- Use Assignment Rules
Action
Write
- Salesforce Object
  Required
- Use Assignment Rules
- Allow Duplicates
Action
Write
- Warning
- Salesforce Object
  Required
- Record ID
  Required
Action
Write
- Report
  Required
- Include details
- Number of custom filters
- Row groupings
- Column groupings
- Summary calculations
- Detail columns
- Sort order
- Report format
- Advanced report options
Action
Write
- Contact to Update
  Required
Action
Write
- Salesforce Object
  Required
- Record to Update
  Required
- Use Assignment Rules
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- SOSL Query
  Required
Action
Search
- Salesforce Object
  Required
- Search Value
  Required
- Second Field to Search By
- Second Search Value
- Search Operator
Action
Search
- Salesforce Object
  Required
Action
Search
- Salesforce Object
  Required
- Record ID
  Required
Action
Search
- Salesforce Object
  Required
- SOQL WHERE Clause
  Required
- Sort by
- Sort Order
- Maximum Number of Records
- Use Assignment Rules
- Allow Duplicates
Action
Search or write

- JQL
- Order_by
Trigger
Polling
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- Project
- Status
Trigger
Polling
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- Issue
  Required
- Comment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Issue
  Required
- Time Spent
  Required
- Work Description
- Started Date
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Name
  Required
Action
Search
- Filter
  Required
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by Parameter
  Required
Action
Search
- Keyword
  Required
Action
Search
New Case Attachment
Triggers when a new Attachment is added to a case.
Trigger
Polling
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- History Object
  Required
Trigger
Polling
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New Lead
Triggers when a new Lead is created.
Trigger
Polling
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- Salesforce Objects
  Required
Trigger
Polling
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- Salesforce Object
  Required
Trigger
Polling
Try It
- Salesforce Object
  Required
- Record
  Required
- File
  Required
- Visibility
  Required
Action
Write
- Path after /services/apexrest/
  Required
- HTTP method
  Required
- Query parameters
- Extra headers
- Request body
- Timeout
Action
Write
- File
  Required
- Salesforce Object
  Required
- Description
- Attachment visibility
Action
Write
Create Contact
Creates a new contact.
Action
Write
- File
  Required
- Title
- Description
- Salesforce Object
Action
Write
- Note Title
  Required
- Note
- Salesforce Object
  Required
- Note Visibility
- Use Assignment Rules
Action
Write
- Salesforce Object
  Required
- Use Assignment Rules
- Allow Duplicates
Action
Write
- Flow
  Required
- Manual flow input parameters
Action
Write
- To
  Required
- CC
- BCC
- Subject
  Required
- Email Format
  Required
- Sender Type
  Required
Action
Write
- Lead to Update
  Required
- Use Assignment Rules
Action
Write
- Salesforce Object
  Required
- Record to Update
  Required
- Use Assignment Rules
Action
Write
- Query Type
  Required
- Include Deleted Records
Action
Search
- Parent Object
  Required
Action
Search
- Salesforce Object
  Required
- SOQL WHERE clause
  Required
Action
Search
- Salesforce Object
  Required
- SOQL WHERE Clause
  Required
- Sort by
- Sort Order
- Maximum Number of Records
Action
Search
- Salesforce Object
  Required
- Search Value
  Required
- Second Field to Search By
- Second Search Value
- Search Operator
- Use Assignment Rules
- Allow Duplicates
Action
Search or write

For AI agents & developers

Use Jira Software Cloud and Salesforce with AI agents and code

Beyond Zap workflows. Call Jira Software Cloud and Salesforce actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Jira Software Cloud and Salesforce actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Attachment to Issue
Add Contact to Campaign

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Jira Software Cloud and Salesforce actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* jira-software-cloud / salesforce action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Jira Software Cloud and Salesforce

Create Salesforce tasks for updated Jira issues

Keep client-facing teams informed on product issues. When an issue is updated in Jira, Zapier creates a task in Salesforce for the relevant account or contact group. This bridges gaps between Engineering and Sales, boosting collaboration and responsiveness.

Engineering

Try it

Sync Salesforce leads to Jira for IT tracking

Ensure that new leads in Salesforce are assigned to IT projects in Jira. When a new lead is created in Salesforce, Zapier creates a corresponding issue in Jira with all relevant details. This streamlines how IT tracks technical evaluations for potential clients, saving time and reducing errors.

Try it

Push updated Salesforce opportunities to Jira as tickets

Keep Sales and Engineering aligned on key deliverables. When the status of an opportunity changes in Salesforce, Zapier creates or updates a Jira issue. This makes it easy to track work required to close deals and improves visibility for both teams.

Sales Ops

Try it

Learn how to automate Jira Software Cloud on the Zapier blog

Learn how to automate Salesforce on the Zapier blog

Make work flow with AI

Level up your Jira Software Cloud to Salesforce integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Jira Software Cloud + Salesforce integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Software Cloud and Salesforce

Can Jira Software Cloud and Salesforce be integrated using triggers and actions?

Yes, by integrating Jira Software Cloud with Salesforce, you can set up triggers and actions. For instance, a new support case in Salesforce can trigger the creation of an issue in Jira. Similarly, an updated project status in Jira could update the corresponding record in Salesforce.

What are common triggers when integrating Jira with Salesforce?

Common triggers include events like the creation or updating of a record in Salesforce or a new comment or task update in Jira Software Cloud. These triggers can initiate actions such as creating tasks or updating records across both platforms.

Are there any specific actions that can be automated with this integration?

Yes, specific actions like creating a new ticket in Jira from a Salesforce opportunity or updating a lead status in Salesforce when a corresponding task is completed in Jira are some examples of automation possible with this integration.

How often does the integration between Jira and Salesforce sync data?

The synchronization frequency depends on how you've set up your triggers and actions. Generally, the systems update data as soon as the triggering event occurs, ensuring timely information flow between Jira and Salesforce.

What should I do if there’s a conflict between data updates from Jira and Salesforce?

In case of data conflicts, it's important to have a clear strategy for prioritizing changes from either platform. Our system allows you to set rules for handling such conflicts according to your business needs.

Can custom fields be mapped during the integration process?

Absolutely, custom fields from both Jira and Salesforce can be mapped during the setup process, allowing for tailored data flow that meets your organization’s unique needs.

Is it possible to test the integration before going live?

Yes, we provide options to test your integrations before fully implementing them across your systems. Testing helps ensure that triggers and actions perform as expected without affecting live data.

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn moreLearn moreHelpHelp

Related categories

Project Management

About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.

Learn moreLearn moreHelpHelp

Related categories

CRM (Customer Relationship Management)

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Connect Jira Software Cloud and Salesforce to power AI-driven automation

Launch your first automated workflow

Generate Jira Software issues from new Salesforce cases

Create Jira Software Cloud issues from updated Salesforce records

Update Jira Software Cloud issues when new outbound messages arrive in Salesforce

Create Salesforce records for updated Jira Software Cloud issues

Create Salesforce leads for new Jira Software Cloud issues

Update Salesforce leads and add to campaign when Jira Software Cloud issues are updated

Generate Jira Software issues from new Salesforce cases

Create Jira Software Cloud issues from updated Salesforce records

Update Jira Software Cloud issues when new outbound messages arrive in Salesforce

Create Salesforce records for updated Jira Software Cloud issues

Create Salesforce leads for new Jira Software Cloud issues

Update Salesforce leads and add to campaign when Jira Software Cloud issues are updated

Update Salesforce records with new Jira Software Cloud issues

Create Salesforce leads from updated Jira Software Cloud issues

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Jira Software Cloud and Salesforce with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Jira Software Cloud and Salesforce

Create Salesforce tasks for updated Jira issues

Sync Salesforce leads to Jira for IT tracking

Push updated Salesforce opportunities to Jira as tickets

Learn how to automate Jira Software Cloud on the Zapier blog

How to use OpenAI to add acceptance criteria to product issues

Learn how to automate Salesforce on the Zapier blog

How to integrate Salesforce with ChatGPT

How to use Zapier's HubSpot Salesforce integration

How to connect Google Sheets to Salesforce

Make work flow with AI

Frequently Asked Questions about Jira Software Cloud + Salesforce integrations

Connect Jira Software Cloud to Salesforce on the world's largest no-code automation platform