Roam + Zendesk

Roam + Zendesk integrations

Send channel messages in Roam for new tickets in Zendesk

Stay on top of your customer service game with this intuitive workflow. When a new ticket pops up in Zendesk, it sends a channel message in Roam, enabling your team to quickly address customer issues. By integrating these platforms, this automation keeps your team updated in real-time, enhancing communication and productivity in tackling support tickets.

When this happens...
New TicketTriggers when a new ticket is created. Optionally select an organization.
TriggerPolling
automatically do this!
Send Channel MessageSends a message to a chat group
ActionWrite

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More things you can do with Zendesk and Roam

Discover other triggers and actions you can use with Zendesk and Roam

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
New Recording
Triggers when a new meeting recording is saved in your Roam.
Trigger
Instant
Try It
On-Air: Event Created
Triggers when a new On-Air event is created.
Trigger
Instant
Try It
- Event
- RSVP Status
Trigger
Instant
Try It
- Group Name
  Required
- Description
- Private
- Enforce Threads
- Members
- Admins
Action
Write
- Title
  Required
- Calendar Host Email
  Required
- Start Time
  Required
- End Time
  Required
- Time Zone
  Required
- Description
- Enable SEO
- Auto-Admit Guests
- Disable RSVP
Action
Write
- Sender Name
- Sender Image URL
- Group Name
  Required
- Message Formatting
  Required
Action
Write
- Event ID
  Required
Action
Search
- Event
  Required
Action
Search

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
- Lobbies to Monitor
  Required
Trigger
Instant
Try It
New Transcript
Triggers when a new transcript is saved in your Roam.
Trigger
Instant
Try It
- Event
Trigger
Instant
Try It
- Event
  Required
- Email
  Required
- Name
- Phone
- RSVP Status
Action
Write
- Meeting Name
  Required
- Host email
  Required
- Start (date/time)
- End (date/time)
Action
Write
- Sender Name
- Sender Image URL
- Recipient
  Required
- Message Formatting
  Required
Action
Write
- Guest ID
  Required
- RSVP Status
  Required
Action
Write
- Email
  Required
Action
Search

About Roam

Send notifications to Roam, your Cloud HQ.

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Related categories

Communication

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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Customer Support

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