RingCentral + Salesforce integrations
Update Salesforce records when new sms/mms are received in RingCentral
Keep your records updated in Salesforce whenever a new SMS/MMS is received in RingCentral with this efficient workflow. It extracts relevant information from every new message in RingCentral and instantly updates the corresponding data in your Salesforce records. This saves time and effort, ensuring all information on your Salesforce records remains current and consistent.
- When this happens...New SMS/MMS ReceivedTriggers when there is a new SMS/MMS received.
- automatically do this!Update RecordUpdates an existing record for a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).
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More things you can do with RingCentral and Salesforce
Discover other triggers and actions you can use with RingCentral and Salesforce
- Description
- Call Log TypeRequired
- ViewRequired
- Phone Number
- Extension Number
- Direction
- Recording Type
- Missed Calls Filter
- Results
- Delay By
Try ItTriggerPolling- Do Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Try ItTriggerInstant - Description
- Call Log TypeRequired
- Delay By
Try ItTriggerPolling- Type
- StatusRequired
Try ItTriggerInstant
- Call Ended
Triggers when a call has been ended.
Try ItTriggerInstant - Missed Call
Triggers when there is a new missed call.
Try ItTriggerInstant - New Voicemail
Triggers when there is a new incoming voicemail.
Try ItTriggerInstant
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Related categories
Salesforce is a leading enterprise customer relationship manager (CRM) application.
Related categories
Related Zap Templates
- Send sms/mms via RingCentral when updated fields on Salesforce records are detected
- Create Salesforce records for every new RingCentral call recording
- Create Salesforce records when RingCentral calls end
- Generate new Salesforce leads from new RingCentral voicemails
- Send sms/mms in RingCentral for new leads in Salesforce




