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Qualtrics + Zoho Desk

Add comments to Zoho Desk for new survey responses in Qualtrics

Efficiently gather feedback from your customers and address their concerns with this Qualtrics to Zoho Desk automation. When a new survey response is received in Qualtrics, this workflow will automatically add a comment to the corresponding Zoho Desk ticket. This seamless integration ensures customer feedback is captured and communicated to your team, helping you improve both your products and services.

Efficiently gather feedback from your customers and address their concerns with this Qualtrics to Zoho Desk automation. When a new survey response is received in Qualtrics, this workflow will automatically add a comment to the corresponding Zoho Desk ticket. This seamless integration ensures customer feedback is captured and communicated to your team, helping you improve both your products and services.

  1. When this happens...
    QualtricsQualtrics
    New Survey Response

    Triggers when a new response for a survey is received.

    TriggerScheduled
  2. automatically do this!
    Zoho DeskZoho Desk
    Add Comment

    Add a comment to a ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SurveyRequired

    Trigger
    Scheduled
    Try It
    • Mailing ListRequired

    • Recipient First Name

    • Recipient Last Name

    • Recipient Email AddressRequired

    • Phone Number

    • Embedded Data

    • External Reference

    • SurveyRequired

    • Email From NameRequired

    • Reply To Email

    • Message SubjectRequired

    • MessageRequired

    • Sending Delay

    Action
    Write
    • OrganizationRequired

    Trigger
    Instant
    Try It
    • OrganizationRequired

    Trigger
    Instant
    Try It
    • Mailing ListRequired

    • Contact First Name

    • Contact Last Name

    • Contact Email Address

    • Phone Number

    • Embedded Data

    • External Reference

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • OrganizationRequired

    Trigger
    Instant
    Try It
    • OrganizationRequired

    • DepartmentRequired

    Trigger
    Instant
    Try It
qualtrics logo
qualtrics logo

About Qualtrics

Qualtrics is a research and experience platform making sophisticated research simple and empowering users to capture customer, product, brand & employee experience insights in one place.
Learn moreHelp

Related categories

  • Forms & Surveys

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App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
zoho-desk logo
zoho-desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Related categories