ProdPad + Zendesk

ProdPad + Zendesk integrations

Create ProdPad ideas from new Zendesk tickets

Looking for a more direct way to have your customers' opinions influence your projects? Set up this Zendesk ProdPad integration and we'll take care of the connection to Zendesk. The automation will then react to every new ticket created on Zendesk, automatically creating an idea on ProdPad with all those details for you each time.

When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Create IdeaCreate a New Idea
ActionWrite

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More things you can do with Zendesk and ProdPad

Discover other triggers and actions you can use with Zendesk and ProdPad

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
- name
- External URL
- External ID
- Country
- Size
- Value
- City
- Tags
- Include Contacts
- Include Feedback for Contacts
Trigger
Polling
Try It
- State
- Company
- Product
- Persona
- Job Role
- Tags
Trigger
Polling
Try It
List Personas
List the personas in an account
Trigger
Polling
Try It
List Tags
List all the tags available in the account.
Trigger
Polling
Try It
- Name
  Required
Trigger
Instant
Try It
- Name
  Required
- City
- Country
- Size
- Value
- Tags
- Link Name
- Link URL
- External ID
Action
Write
- Feedback
  Required
- Contact
  Required
- Ideas
- Tags
- Personas
- Products
- Name
- External Link URL
- External Link External ID
- Contact Name
- Contact Email
Action
Write
- Company ID
  Required
- Name
- City
- Country
- Size
- Value
- Tags
- Contacts
- Link Name
- Link URL
- Link External ID
Action
Write
- Feedback ID
  Required
- Feedback
- State
- External ID
- External Link Name
- External Link URL
Action
Write
- Company Name
- External ID
- External URL
- Tags
- Country
- Size
- Value
- City
Action
Search
- External URL
- External ID
- State
- Company
- Company Size
- Company Country
- Company Value
- Contact
- Product
- Persona
- Job Role
- Tags
Action
Search
- Name
  Required
- External ID
- External URL
- Tags
- Country
- Size
- Value
- City
- Link Name
- Link URL
- External ID
Action
Search or write
- External URL
- External ID
- State
- Company
- Company Size
- Company Country
- Company Value
- Contact
- Product
- Persona
- Job Role
- Tags
- User Name
  Required
- Feedback
  Required
- User Email
- About
- Products
- Personas
- Source
- External Link - Name
- External Link - URL
- External Link - ID
Action
Search or write

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
- Idea
  Required
Trigger
Polling
Try It
- Name
- Persona
- Job Role
- Company
- External URL
- External ID
- Tags
Trigger
Polling
Try It
- Workflow Status
- Tags
- Product
- Persona
- External ID
- State
- Include Associated Feedback
Trigger
Polling
Try It
List Products
List all the products in the account
Trigger
Polling
Try It
List User Stories
Returns a list of user stories with newest first.
Trigger
Polling
Try It
- Name
  Required
Trigger
Instant
Try It
- Name
  Required
- Unique ID (Email)
  Required
- About
- Tags
- Personas
- Job Role
- Company
- Link Name
- Link URL
- Link External ID
Action
Write
- Idea Title
- Description
- Business Case - Problem
- Business Case - Value
- Functional Specs
- Notes
- Products
- Personas
- Tags
- Workflow Stage
- Link Name
- Link URL
- External ID
Action
Write
- Contact ID
  Required
- Name
- Email
- Company
- Job Role
- Personas
- Tags
- Link Name
- Link URL
- Link External ID
- Phone
- About
Action
Write
- Workflow Stage
  Required
- Idea
  Required
Action
Write
- External ID
- Email
- External URL
- Contact Name
- Company
- Persona
- Tags
- Job Role
Action
Search
- External ID
- External Url
- Tags
- Workflow Stage
Action
Search
- External ID
- Unique ID (Email)
  Required
- External URL
- Name
  Required
- Company
- Persona
- Tags
- Job Role
- About
- Personas
- Link Name
- Link URL
- Link External ID
Action
Search or write

About ProdPad

ProdPad is a tool that helps you achieve better products through better product management.

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Related categories

Product Management

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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