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PayPal + Zendesk

Create Zendesk tickets for new refunded sales in PayPal

Manage your customer support more efficiently with this workflow. When a refunded sale occurs in your PayPal account, it immediately creates a support ticket in Zendesk. This process ensures effective communication with your customers, providing prompt response to refunds, thus improving customer satisfaction and trust.

Manage your customer support more efficiently with this workflow. When a refunded sale occurs in your PayPal account, it immediately creates a support ticket in Zendesk. This process ensures effective communication with your customers, providing prompt response to refunds, thus improving customer satisfaction and trust.

  1. When this happens...
    PayPalPayPal
    Refunded Sale

    Only refunded payments trigger this.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
  • PayPal triggers, actions, and search

    Successful Sale

    Only successfully completed payments trigger this.

    Trigger
    Instant
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • PayPal triggers, actions, and search

    Successful Sale

    Only successfully completed payments trigger this (with line item support).

    Trigger
    Instant
    Try It
  • PayPal triggers, actions, and search

    All Merchant Transactions

    All Merchant Transactions, regardless of status, trigger this.

    Trigger
    Instant
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
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About PayPal

PayPal is a fast, safe way to send money, make an online payment, receive money or set up a merchant account. With over 150 million active registered accounts, PayPal helps people and businesses receive and make payments in more than 100 currencies in 203 markets.
Learn moreHelp

Related categories

  • Payment Processing
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories

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