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Set up your first integration
Quickly connect PayPal to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate PayPal with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Billing Plan Webhooks" from PayPal.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects PayPal and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Docs Link
- Events
Try ItTriggerInstant- Docs Link
- Events
Try ItTriggerInstant- Docs Link
- Events
Try ItTriggerInstant- Invoice Number
- Reference
- Currency Code
- Invoice Date
- Due Date
- Payment Terms
- Note
- Terms and Conditions
- Memo
- Your Business Name
- Your First Name
- Your Last Name
- Your Email
- Your Phone Country Code
- Your Phone Number
- Your Phone Type
- Your Website
- Your Tax ID
- Your Logo URL
- Your Additional Notes
- Your Address Line 1
- Your Address Line 2
- Your Address Line 3
- Your City
- Your State/Province
- Your Postal Code
- Your Country Code
- Recipient Business Name
- Recipient First Name
- Recipient Last Name
- Recipient Email
- Recipient Phone Country Code
- Recipient Phone Number
- Recipient Phone Type
- Recipient Additional Info
- Recipient Language
- Recipient Address Line 1
- Recipient Address Line 2
- Recipient Address Line 3
- Recipient City
- Recipient State/Province
- Recipient Postal Code
- Recipient Country Code
- Shipping Business Name
- Shipping First Name
- Shipping Last Name
- Shipping Address Line 1
- Shipping Address Line 2
- Shipping Address Line 3
- Shipping City
- Shipping State/Province
- Shipping Postal Code
- Shipping Country Code
- Item NameRequired
- Item Description
- Item QuantityRequired
- Item Unit AmountRequired
- Unit of Measure
- Item Date
- Item Tax Name
- Item Tax Percentage
- Item Tax Note
- Item Discount Type
- Item Discount Value
- Invoice Discount Type
- Invoice Discount Value
- Shipping Amount
- Shipping Tax Name
- Shipping Tax Percentage
- Custom Charge Label
- Custom Charge Amount
- Allow Partial Payment
- Minimum Amount Due
- Allow Tip
- Tax Calculated After Discount
- Tax Inclusive Pricing
- Template ID
- Additional Recipients (CC)
ActionWrite
- Docs Link
- Events
Try ItTriggerInstant- Docs Link
- Events
Try ItTriggerInstant- Docs Link
- Events
Try ItTriggerInstant- AmountRequired
- Currency Code
- Payment Intent
- Description
- Reference ID
- Custom ID
- Invoice ID
- Payer Email
- Payer First Name
- Payer Last Name
- Item Name
- Item Quantity
- Item SKU
- Item Category
- Shipping Type
- Shipping Full Name
- Shipping Email
- Shipping Address Line 1
- Shipping Address Line 2
- Shipping State/Province
- Shipping City
- Shipping Postal Code
- Shipping Country Code
- Return URL
- Cancel URL
- Brand Name
- Shipping Preference
- User Action
- Soft Descriptor
ActionWrite
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Connect PayPal and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about PayPal + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with PayPal and Zendesk
How can I integrate PayPal with Zendesk using your platform?
You can integrate PayPal with Zendesk by setting up a Zap where PayPal acts as the trigger app and Zendesk as the action app. This involves creating a trigger event in PayPal, such as a completed payment, which will then execute actions in Zendesk like creating or updating a ticket.
What triggers from PayPal can be used to create actions in Zendesk?
Common triggers from PayPal include 'Successful Sale', 'Refunded Sale', and 'New Dispute'. These can initiate various actions in Zendesk such as creating new tickets for each successful sale or updating existing tickets when a dispute is opened.
Which actions can be performed in Zendesk based on a trigger from PayPal?
When a trigger event occurs in PayPal, such as receiving a payment, it can lead to several actions in Zendesk. For example, we can automatically create or update support tickets, assign tickets to specific agents based on the transaction type, or add tags for easy categorization.
Is it possible to filter transactions when triggering actions between PayPal and Zendesk?
Yes, you can set up filters within the integration to only trigger actions for specific types of transactions. For example, you might only want to create support tickets for transactions above a certain value or exclude transactions marked as potential fraud.
Can I update an existing ticket in Zendesk using information from a new PayPal transaction?
Absolutely. If you have an existing ticket that matches your criteria—such as matching customer email addresses between Zendesk and PayPal—you can set up the integration to update that ticket’s status or append transaction details accordingly.
Do I need any coding skills to integrate PayPal with Zendesk?
No coding skills are required to integrate PayPal with Zendesk on our platform. The integration process involves selecting triggers and actions via an intuitive interface that guides you through every step without needing any programming knowledge.
How do I ensure data privacy while integrating PayPal with Zendesk?
Our platform adheres to strict data privacy standards. Data transferred through our service is encrypted during transit and at rest. Additionally, both PayPal and Zendesk offer robust security settings that further protect user data during integrations.
