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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Cancel Appointment" from Novocall.

Add your action

An action happens after the trigger—such as "Create or Update a Person" in Customer.io.

You’re connected!

Zapier seamlessly connects Novocall and Customer.io, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Cancel Appointment
Triggers when a customer cancels an existing appointment
Trigger
Instant
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Incoming Call
Triggers when a customer makes a new request for a callback. (Only at the very start of the call)
Trigger
Instant
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New Schedule
Triggers when a customer makes a new appointment for a scheduled call.
Trigger
Instant
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Successful Call
Triggers when both customer & call rep have picked up the call. (Only after the call has completed)
Trigger
Instant
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- Id
  Required
- Email Address
- Attributes
Action
Write

- Id
  Required
- Event Name
  Required
- Event Data
Action
Write

Failed Call
Triggers when either the customer or the call rep misses the call. (Only after the call has ended)
Trigger
Instant
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New Message
Triggers when a new message is submitted.
Trigger
Instant
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Reschedule Appointment
Triggers when a customer change an existing appointment
Trigger
Instant
Try It
- Customer Number
  Required
- Call Rep Number
- Customer Call Status
- Call Rep Call Status
- Name
- Email
- Additional Info
- Source
- Lead Status
- Note
- Trigger automated call
Action
Write
- Anonymous Event Name
  Required
- Anonymous ID
  Required
- Anonymous Event Data
Action
Write

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25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Novocall and Customer.io to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Customer.io on the Zapier blog

Make work flow with AI

Level up your Novocall to Customer.io integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Novocall

Novocall is a callback app that make it easy for businesses communicate with their website visitors through calls and scheduling.

HelpHelp

Related categories

Call Tracking

About Customer.io

With Customer.io you can send email, SMS, and push based on what people do or don't do in your app.

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