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Set up your first integration
Quickly connect Microsoft Outlook to ServiceNow with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Microsoft Outlook with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Calendar Event Start" from Microsoft Outlook.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects Microsoft Outlook and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Parent FolderRequired
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent FolderRequired
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling
- Cancelled Calendar Event
Triggers when an event is cancelled.
Try ItTriggerInstant - Calendar
Try ItTriggerPolling- Shared Inbox
Try ItTriggerPolling- New Flagged Email
Triggers when a new email is flagged.
Try ItTriggerPolling
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Practical ways you can use Microsoft Outlook and ServiceNow
Sync appointments with incident tracking
If a new equivalent of an incident is logged in ServiceNow and a meeting is approved to resolve it on Outlook's calendar, an automation can align these events immediately to avoid missing needful calls. Both ensuring on-the-dot service improves traceability impact.
Business OwnerTrack updates by syncing meeting events or assists on boards
Not nurturing this interconnection often in varied data towers leads project collisions under limitation statuses alone. Embrace both these! Automatically link updated Project Board,iUserWork accurately overall tables
Project ManagementLearn how to automate Microsoft Outlook on the Zapier blog
Frequently Asked Questions about Microsoft Outlook + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Outlook and ServiceNow
How do I integrate Microsoft Outlook with ServiceNow?
You can integrate Microsoft Outlook with ServiceNow using tools that allow for automated workflows. This integration typically involves setting up triggers based on specific events in Outlook, such as receiving an email or adding a calendar event, and connecting them to actions performed in ServiceNow, like creating an incident or updating a record.
What triggers are available for Microsoft Outlook in the integration?
In our integration setup, you can use various triggers from Microsoft Outlook, including new email received, email marked as read, and calendar events updated. These triggers help automate subsequent actions in ServiceNow based on predefined conditions.
What actions can be performed in ServiceNow through the integration?
The integration allows for several actions to be executed in ServiceNow. For example, we can automatically create incidents, update records, or generate task notes whenever a defined trigger occurs in Microsoft Outlook.
Is coding knowledge necessary to set up the integration?
No, coding knowledge is not required to set up the Microsoft Outlook and ServiceNow integration. Our platform provides a user-friendly interface where you can drag and drop triggers and actions to create a workflow that meets your needs.
Can this integration support custom fields from ServiceNow?
Yes, during the setup of the workflow between Microsoft Outlook and ServiceNow, you have the option to map both standard and custom fields according to your requirements. This ensures that all necessary data is captured accurately.
How often does the synchronization between Microsoft Outlook and ServiceNow occur?
The synchronization frequency between Microsoft Outlook and ServiceNow can vary depending on how you've structured your workflow. You may choose real-time syncing for immediate updates or set intervals for batch updates.
Are there any limitations on the number of actions I can automate with this integration?
While there are no strict limitations on the number of actions you can automate between Microsoft Outlook and ServiceNow within our platform's standard plan, it's always good practice to review plan specifics for any usage caps that may apply.
