Microsoft Dynamics 365 CRM + Zadarma

Update Zadarma callbacks when Microsoft Dynamics 365 CRM contacts change

Effortlessly keep your customer callbacks organized by connecting Microsoft Dynamics 365 CRM and Zadarma. With this workflow, whenever you update a contact in Microsoft Dynamics 365 CRM, a new callback will be created in Zadarma, ensuring your team remains on top of customer communications. Streamline your process, save time, and improve customer relations with this seamless integration.

When this happens...
Contact Updated
Triggers when a contact has been updated.
TriggerScheduled
automatically do this!
Create Callback
Creates a Callback
ActionWrite

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Supported triggers and actions

What does this mean?

New Account
Triggers when a new account is created.
Trigger
Scheduled
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New Contact
Triggers when a new contact is created.
Trigger
Scheduled
Try It
- Custom EntityRequired
Trigger
Scheduled
Try It
Case/Incident Updated
Triggers when a case/incident has been updated.
Trigger
Scheduled
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Invoice Updated
Triggers when an invoice is updated.
Trigger
Scheduled
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Lead Updated
Triggers when a lead has been updated.
Trigger
Scheduled
Try It
Opportunity Updated
Triggers when an opportunity has been updated.
Trigger
Scheduled
Try It

- Info
- Owner
Action
Write
- Info
- Owner
Action
Write
- Info
- Customer typeRequired
- Status
Action
Write
- Info
- Owner
Action
Write
Update Campaign Response
Updates an existing campaign response.
Action
Write
- Info
- Case/IncidentRequired
- State
Action
Write
- Info
- LeadRequired
Action
Write
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Campaign NameRequired
Action
Search
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
- Owner
Action
Search or write
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
- Owner
Action
Search or write
Notify Answer
Triggers when a new "notify answer" is created.
Trigger
Instant
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Notify Missed
Triggers when a new "notify missed" is created.
Trigger
Instant
Try It
Notify Out End
Triggers when a new "notify out end" is created.
Trigger
Instant
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Notify Out Start
Triggers when a new "notify out start" is created.
Trigger
Instant
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Notify Start
Triggers when a new "notify start" is created.
Trigger
Instant
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- Customer NameRequired
- Customer Type
- Customer Status
- Comment
- Work Phone Number
- Personal Phone Number
- Email Work
- Email Personal
- Skype
- Telegram
- Viber
- Whatsapp
- Responsible User
Action
Write
- TitleRequired
- DescriptionRequired
- Type
- Start
- End
- All day
- Responsible User
- Phone
Action
Write
- Phone NumberRequired
Action
Write
- Customer IdRequired
- Customer Name
- Customer Type
- Customer Status
- Comment
- Work Phone Number
- Personal Phone Number
- Email Work
- Email Personal
- Skype
- Telegram
- Viber
- Whatsapp
- Responsible User
Action
Write
- Lead IdRequired
- Lead Name
- Lead Source
- Lead Status
- Comment
- Work Phone Number
- Personal Phone Number
- Email Work
- Email Personal
- Skype
- Telegram
- Viber
- Whatsapp
- Responsible User
Action
Write

Account Updated
Triggers when an account is updated.
Trigger
Scheduled
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Contact Updated
Triggers when a contact has been updated.
Trigger
Scheduled
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New Case/Incident
Triggers when a new case/incident is created.
Trigger
Scheduled
Try It
New Invoice
Triggers when a new invoice is created.
Trigger
Scheduled
Try It
New Lead
Triggers when a new lead is created.
Trigger
Scheduled
Try It
New Opportunity
Triggers when a new opportunity is created.
Trigger
Scheduled
Try It
Updated Quote
Triggers when a quote is updated.
Trigger
Scheduled
Try It
Create Campaign
Creates a new campaign.
Action
Write
Create Campaign Response
Creates a new campaign response.
Action
Write
- Info
- Owner
Action
Write
- Info
- AccountRequired
Action
Write
- Info
- ContactRequired
Action
Write
- Info
- InvoiceRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
Find Campaign Response
Finds a campaign response.
Action
Search
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
- Owner
Action
Search or write
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
- Owner
Action
Search or write
- Info
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search or write
Notify End
Triggers when a new "notify end" is created.
Trigger
Instant
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Notify Out Answer
Triggers when a new "notify out answer" is created.
Trigger
Instant
Try It
Notify Out Missed
Triggers when a new "notify out missed" is created.
Trigger
Instant
Try It
Notify SMS
Triggeres when receiving sms.
Trigger
Instant
Try It
- Callback phone numberRequired
- Internal numberRequired
Action
Write
- Customer IdRequired
- contentRequired
Action
Write
- Lead NameRequired
- Lead Source
- Lead Status
- Comment
- Work Phone Number
- Personal Phone Number
- Email Work
- Email Personal
- Skype
- Telegram
- Viber
- Whatsapp
- Responsible User
Action
Write
- Phone NumberRequired
Action
Write
- Event IdRequired
- Title
- Description
- Type
- Start
- End
- All day
- Responsible User
- Phone
Action
Write

About Microsoft Dynamics 365 CRM

Microsoft Dynamics is built for any device, anywhere. Built for you. For Dynamics Version 9 and Dynamics 365.

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Zadarma

Zadarma is a VOIP client for support and sales teams that helps agents increase their productivity.

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Related categories

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Microsoft Dynamics 365 CRM + Zadarma

Update Zadarma callbacks when Microsoft Dynamics 365 CRM contacts change

New Account

New Contact

New Custom Entity

Case/Incident Updated

Invoice Updated

Lead Updated

Opportunity Updated

Create Account

Info

Owner

Create Contact

Info

Owner

Create Case/Incident

Info

Customer typeRequired

Status

Create Lead

Info

Owner

Update Campaign Response

Update Case/Incident

Info

Case/IncidentRequired

State

Update Lead

Info

LeadRequired

Find Account

Info

Match if any of the fields match (otherwise only match if all the fields match)

Find Campaign

Campaign NameRequired

Find Invoice

Info

Match if any of the fields match (otherwise only match if all the fields match)

Find Opportunity

Info

Match if any of the fields match (otherwise only match if all the fields match)

Find or Create Contact

Info

Match if any of the fields match (otherwise only match if all the fields match)

Owner

Find or Create Lead

Info

Match if any of the fields match (otherwise only match if all the fields match)

Owner

Notify Answer

Notify Missed

Notify Out End

Notify Out Start

Notify Start

Create Customer

Customer NameRequired

Customer Type

Customer Status

Comment

Work Phone Number

Personal Phone Number

Email Work

Email Personal

Skype

Telegram

Viber

Whatsapp

Responsible User

Create Event

TitleRequired

DescriptionRequired

Type

Start

End

All day

Responsible User

Phone