ManageEngine ServiceDesk Plus Cloud + VideoAsk

ManageEngine ServiceDesk Plus Cloud + VideoAsk integrations

Update requests in ManageEngine ServiceDesk Plus Cloud with new responses from VideoAsk respondents

Efficiently manage customer feedback with this VideoAsk and ManageEngine ServiceDesk Plus Cloud integration. When a new response is received from a respondent in VideoAsk, this workflow automatically updates the corresponding request in ManageEngine ServiceDesk Plus Cloud, keeping your customer support team informed and up-to-date with essential feedback. Improve your team's productivity and ensure timely resolution for support requests with this seamless automation.

When this happens...
New Response (From a Respondent)Triggers when the transcription is ready after someone responds to a videoask.
TriggerInstant
automatically do this!
Update RequestUpdates an existing request.
ActionWrite

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More things you can do with VideoAsk and ManageEngine ServiceDesk Plus Cloud

Discover other triggers and actions you can use with VideoAsk and ManageEngine ServiceDesk Plus Cloud

- Organization
- Videoask
  Required
Trigger
Instant
Try It
- Organization
- Videoask
  Required
Trigger
Instant
Try It
- Organization_id
  Required
- Name
- Email
  Required
- Phone_number
Action
Write
- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It

- Title
  Required
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write
Create Request
Creates a new request.
Action
Write

Update Request
Updates an existing request.
Action
Write
- Request ID
  Required
Action
Search

- Organization
- Videoask
  Required
Trigger
Instant
Try It
- Videoask
  Required
- Name
- Email
  Required
- Phone_number
- Product_name
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Learn moreLearn moreHelpHelp

Related categories

Productivity

About VideoAsk

VideoAsk is a business tool to help your business have meaningful interactions using the proximity of video.

Learn moreLearn moreHelpHelp

Related categories

Forms & Surveys

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