LiveChat + AskNicely Integrations
In a matter of minutes and without a single line of code, Zapier allows you to connect LiveChat and AskNicely, with as many as 10 possible integrations. Are you ready to find your productivity superpowers?
Send AskNicely NPS surveys following new LiveChat conversations
By measuring the effectiveness of your customer facing staff you can ensure you are delivering a consistent level of service across the business. Use this integration to make sure you collect feedback in realtime without pestering your customers with long surveys. Sending an AskNicely NPS survey gives your customers the ability to provide a rating via one single click in an email with the option to add some additional feedback. By making it super easy to give feedback, you'll get high response rates giving you the best possible view of how your customers are feeling.
Note: Optionally, you might want to tag the NPS survey with the Agent's name so you can compare the score of different support teams or individual agents. This may help identify strong and weak performers amongst your team. Just make sure you are transparent with your team and let them know if you start collecting data at that level so there are no nasty surprises. Within your team, it's a good idea to make public recognition of good performance but deal with poor performance on a one-on-one or anonymous basis.
How this LiveChat-AskNicely integration works:
- A new LiveChat conversation is closed
- Zapier sends an NPS survey from AskNicely to the customer.
It's easy to connect LiveChat + AskNicely and requires absolutely zero coding experience—the only limit is your own imagination.
Triggers when the chat is ended.
Add a new survey participant.
Triggers when the ticket is created.
Add a person to AskNicely.
Triggers when a visitor enters queue.
Triggers when the chat is started.
Triggers when the tag list for a particular chat was changed.
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