Jitbit Helpdesk + Textmagic

Create new Jitbit Helpdesk tickets from incoming TextMagic SMS messages

Effortlessly streamline your customer service communication with this dynamic workflow. It springs into action whenever you receive a new incoming message in TextMagic SMS, and swiftly creates a ticket in Jitbit Helpdesk. This automation saves time and ensures your client inquiries are promptly attended to, enhancing customer service and satisfaction.

When this happens...
New Incoming Message
Triggers when a new incoming message is received.
TriggerInstant
automatically do this!
Create Ticket
Creates a Ticket in your Helpdesk
ActionWrite

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Supported triggers and actions

New Incoming Call
Triggers when someone calls your TextMagic number.
Trigger
Instant
Try It
New Incoming Message
Triggers when a new incoming message is received.
Trigger
Instant
Try It
- PhoneRequired
- First Name
- Last Name
- Email
- Company Name
- Lists
- Phone Number Format
- Country
- Edit Existing Contact When Found
Action
Write
- Name
- Shared
Action
Write
- ChatRequired
- AssigneeRequired
Action
Write

- Task boardRequired
- TaskRequired
- AssigneeRequired
Action
Write
- Deal pipelineRequired
- DealRequired
- AssigneeRequired
Action
Write

- Dedicated NumberRequired
- Forward Calls ToRequired
Action
Write
- EmailRequired
Action
Write
- Custom FieldRequired
- ContactRequired
- Custom Field Value
Action
Write
- Contact Search Query
- Exact Match
- Include Shared Contacts?
- Phone Number Format
- Country
- Empty result when query is empty
Action
Search
- Contact Search Query
- Exact Match
- Include Shared Contacts?
- Phone Number Format
- Country
- Empty result when query is empty
- PhoneRequired
- First Name
- Last Name
- Email
- Company Name
- Lists
- Edit Existing Contact When Found
Action
Search or write
New Closed Ticket
Triggers when a ticket is closed.
Trigger
Instant
Try It
- Ticket NumberRequired
- BodyRequired
- For technicians only
- From User ID
Action
Write
- UsernameRequired
- EmailRequired
- First Name
- Last Name
- Phone
- Location
- Company
- Department
- Send Welcome Email
Action
Write
- Search queryRequired
Action
Search

New Missed Call
Triggers when you miss an incoming call to your TextMagic number.
Trigger
Instant
Try It
New Unsubscriber
Triggers when someone unsubscribes from your communication.
Trigger
Instant
Try It
- ListRequired
- ContactRequired
Action
Write
- ContactRequired
- TagsRequired
Action
Write
- ContactRequired
- AssigneeRequired
Action
Write
- Sender IdRequired
- SubjectRequired
- MessageRequired
- Contacts
- Lists
- Emails
- From name
- Reply to email
Action
Write
- ListRequired
- ContactRequired
Action
Write
- PhoneRequired
- Country
Action
Write
- TextRequired
- Phones
- Contacts
- Lists
- From
- Maximum SMS Parts Count
- Reference ID
- Phone Numbers Format
- Phone Numbers Country
- Schedule Message
- Timezone
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- List Name
- Include Shared Lists?
Action
Search
- List Name
- Include Shared Lists?
- Name
- Shared
Action
Search or write
New Ticket
Triggers when a new ticket is created.
Trigger
Instant
Try It
- Ticket SubjectRequired
- Ticket BodyRequired
- Ticket Category IDRequired
- Ticket Priority IDRequired
- Submitter Email
Action
Write
- Search QueryRequired
Action
Search
- Search QueryRequired
- CategoryRequired
- Submitter EmailRequired
- SubjectRequired
- BodyRequired
- PriorityRequired
Action
Search or write

About Jitbit Helpdesk

A great help desk app for small and medium sized companies. It has all the features you may need, while staying easy to use and very user friendly.

Related categories

Customer Support

About Textmagic

Textmagic is a business messaging service for sending SMS broadcasts, email campaigns, notifications, alerts, reminders, and confirmations.

Learn more

Related categories

Communication

Jitbit Helpdesk + Textmagic

Create new Jitbit Helpdesk tickets from incoming TextMagic SMS messages

Supported triggers and actions

New Incoming Call

New Incoming Message

Create Contact

Create List

Assign Chat

Assign Task

Assign Deal

Change Forwarding Number

Look Up Email

Set Custom Field Value

Find Contact

Find or Create Contact

New Closed Ticket

Create New Reply

Create User

Find User

New Missed Call

New Unsubscriber

Add Contact to List

Add Tags to Contact

Assign Contact

Send Email Campaign

Remove Contact From List

Look Up Phone Number

Send SMS

API Request (Beta)

Find List

Find or Create List

New Ticket

Create Ticket

Find Ticket

Find or Create a Ticket

About Jitbit Helpdesk

Related categories

About Textmagic

Related categories