Jitbit Helpdesk + Slack
Send private channel messages in Slack for new tickets in Jitbit Helpdesk
Keep your support team in the loop instantly every time there's a new ticket in Jitbit Helpdesk. This integration sends a direct message to a private Slack channel as soon as a new ticket surfaces in your helpdesk. It allows your team to respond swiftly and efficiently, optimizing your customer service process.
Keep your support team in the loop instantly every time there's a new ticket in Jitbit Helpdesk. This integration sends a direct message to a private Slack channel as soon as a new ticket surfaces in your helpdesk. It allows your team to respond swiftly and efficiently, optimizing your customer service process.
- When this happens...New Ticket
Triggers when a new ticket is created.
- automatically do this!Send Private Channel Message
Triggers when a new message is posted to a specific #private-channel or multi-dm.
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New Closed Ticket
Triggers when a ticket is closed.
Try ItTicket NumberRequired
BodyRequired
For technicians only
From User ID
UsernameRequired
EmailRequired
PasswordRequired
First Name
Last Name
Phone
Location
Company
Department
Send Welcome Email
Search queryRequired
New Ticket
Triggers when a new ticket is created.
Try ItTicket SubjectRequired
Ticket BodyRequired
Ticket Category IDRequired
Ticket Priority IDRequired
Submitter Email
Search QueryRequired
Search QueryRequired
CategoryRequired
Submitter EmailRequired
SubjectRequired
BodyRequired
PriorityRequired
