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Quickly connect Jira Software Cloud to Shopify with a Zapier template.

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Create Jira Software Cloud comments for new Shopify paid orders
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Shopify + Jira Software Cloud
Create Jira Software Cloud issues for new Shopify paid orders
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Shopify + Jira Software Cloud
Create Jira Software Cloud issues for new Shopify customers
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Shopify + Jira Software Cloud
Add comments to Jira Software Cloud issues for new Shopify customers
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Shopify + Jira Software Cloud
Create Jira Software Cloud issues for new Shopify paid orders
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Shopify + Jira Software Cloud
Update Shopify customers when Jira Software Cloud issues are updated
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Jira Software Cloud + Shopify

Create Jira Software Cloud comments for new Shopify paid orders

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Shopify + Jira Software Cloud

Create Jira Software Cloud issues for new Shopify paid orders

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Shopify + Jira Software Cloud

Create Jira Software Cloud issues for new Shopify customers

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Shopify + Jira Software Cloud

Add comments to Jira Software Cloud issues for new Shopify customers

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Shopify + Jira Software Cloud

Create Jira Software Cloud issues for new Shopify paid orders

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Shopify + Jira Software Cloud

Update Shopify customers when Jira Software Cloud issues are updated

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Jira Software Cloud + Shopify

Create Shopify blog entries from new Jira Software Cloud issues
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Jira Software Cloud + Shopify
Create customers in Shopify when issues are updated in Jira Software Cloud
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Jira Software Cloud + Shopify

How Zapier works

Zapier makes it easy to integrate Jira Software Cloud with Shopify - no code necessary. See how you can get setup in minutes.

Select a trigger from Jira Software Cloud

A trigger is an event that starts your Zap and runs the workflow. For example, with Jira Software Cloud, a trigger could be "New Issue."

A trigger is the event that kicks off your automated workflow.

Setup an action from Shopify

An action is what takes place after the automation is triggered. For example, with Shopify, the action could be "Add Line Item to Order."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Jira Software Cloud to Shopify

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Jira Software Cloud to Shopify integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Jira Software Cloud + Shopify integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Software Cloud and Shopify

What is required to integrate Jira Software Cloud with Shopify?

To integrate Jira Software Cloud with Shopify, you need to have accounts in both platforms. Additionally, you'll need a third-party integration service like Zapier to set up automated workflows (Zaps) between the two applications.

Can I create a new issue in Jira when an order is placed in Shopify?

Yes, you can automate the process of creating a new issue in Jira whenever a new order is successfully placed in Shopify. By setting up a trigger on 'New Order' event in Shopify, our system can automatically perform the action of creating an issue in your Jira Software Cloud instance.

Is it possible to update customer details from Jira into Shopify?

While the integration primarily focuses on automating tasks from Shopify to Jira, updating customer details directly from Jira into Shopify isn't typically supported as a default action. Custom solutions or additional middleware might be necessary for such two-way data sync.

How often are updates synced between Jira and Shopify?

Updates between Jira and Shopify occur based on the triggers you configure. With our integrations, actions happen almost immediately once the specified triggering event occurs, ensuring real-time or near-real-time data synchronization.

Can I trigger emails to customers after an issue is updated in Jira from a related Shopify order?

You can set up workflows where updating an issue in Jira triggers subsequent actions like sending out emails through linked email platforms. However, direct triggers from issue updates back into communications with your customers via email would require supplementary connectors or integrations.

What common triggers are used for integrating these two platforms?

Common triggers for integration include 'New Order' or 'Order Update' events in Shopify and 'Issue Created' or 'Issue Updated' events in Jira Software Cloud. These events can drive various automated workflows depending on your business needs.

Do I need technical skills for setting up this integration?

Basic understanding of workflow automation would be helpful but specific technical skills are not mandatory as we provide user-friendly interfaces that guide you through setting up triggers and actions without needing to write code.

Connect Jira Software Cloud and Shopify to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Project
- Status
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- Info
- Jira Cloud Site
  Required
- Jira Email Address
  Required
- Jira API Token
  Required
- Projects to Trigger On
Trigger
Instant
Try It
- Issue
  Required
- Comment
  Required
Action
Write
- Issue
  Required
- User
Action
Write

- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Summary
- Key
Action
Search
- JQL
Action
Search
- Search by Parameter
  Required
Action
Search
- Summary
- Key
- Format_info
- Project
Action
Search or write
- Blog
  Required
- Blog Entry Status
Trigger
Polling
Try It
Customer Account Enabled
Triggers when a customer account is enabled.
Trigger
Instant
Try It
- Abandoned Cart Age (Hours)
  Required
Trigger
Polling
Try It
New Draft Order
Triggers when a new draft order is created
Trigger
Instant
Try It
New Order
Triggers when an order is created (with line item support).
Trigger
Instant
Try It
New Refund
Triggers when a refund or partial refund occurs.
Trigger
Instant
Try It
New Tag Added to Customer
Triggers when a new tag is added to a customer.
Trigger
Polling
Try It
- Inventory Item
Trigger
Instant
Try It
Updated Product
Triggers when a Product is updated, ordered or when a variant is added, removed, or updated.
Trigger
Instant
Try It
- Order ID
  Required
- Type of Line Item to Add
  Required
- Reason for Edit
- Notify the Customer?
Action
Write
- Blog
  Required
- Title
  Required
- Author Name
  Required
- Content
  Required
- Featured Image URL
- Excerpt/Summary
- Tags
  Required
- Is Published?
Action
Write
- Product ID
  Required
- Add New Image - File
- Add New Image - Alt Text
- Choose Existing Image
- Price
- Compare-at Price
- Charge Tax On This Variant?
- Cost Per Item
- SKU (Stock Keeping Unit)
- Barcode (ISBN, UPC, GTIN, etc.)
- Track Quantity?
- Continue Selling When Out of Stock?
- This Is a Physical Product
- Weight
- Weight Unit
- Country/Region of Origin
- Harmonized System (HS) code
- Position
- Requires Components
- Tax Code
Action
Write
- Jira Email Address
  Required
- Product
  Required
- Product Variant
- Product Quantity
- Title
  Required
- Price
- Weight in Grams
- A note about the company
- Discount - Type
- Discount - Amount
- Discount - Code
- Additional Details
- Tags
  Required
- Shipping_address_instructions
- Shipping Address - First name
- Shipping Address - Last name
- Shipping Address - Company
- Shipping Address - Phone
- Shipping Address - Address
- Shipping Address - Address con't
- Shipping Address - City
- Shipping Address - Country
- Shipping Address - State/Province/Region
- Shipping Address - Postal/Zip code
- Billing_address_instructions
- Billing Address - First name
- Billing Address - Last name
- Billing Address - Company
- Billing Address - Phone
- Billing Address - Address
- Billing Address - Address con't
- Billing Address - City
- Billing Address - Country
- Billing Address - State/Province/Region
- Billing Address - Postal/Zip code
Action
Write
- Initial Value
  Required
- Code
- Customer ID
- Expiry Date
- A note about the company
- Template Suffix
Action
Write
- Jira Email Address
  Required
- Product
  Required
- Product Variant
- SKU (Stock Keeping Unit)
- Product Quantity
- Title
  Required
- Price
- Weight in Grams
- Price
- Rate
- Title
- A note about the company
- Discount - Type
- Discount - Amount
- Discount - Code
- Additional Details
- Tags
  Required
- Buyer Accepts Marketing?
- Shipping_address_instructions
- Shipping Address - First name
- Shipping Address - Last name
- Shipping Address - Company
- Shipping Address - Phone
- Shipping Address - Address
- Shipping Address - Address con't
- Shipping Address - City
- Shipping Address - Country
- Shipping Address - Country Code
- Shipping Address - State/Province/Region
- Shipping Address - State/Province/Region Code
- Shipping Address - Postal/Zip code
- Billing_address_instructions
- Billing Address - First name
- Billing Address - Last name
- Billing Address - Company
- Billing Address - Phone
- Billing Address - Address
- Billing Address - Address con't
- Billing Address - City
- Billing Address - Country
- Billing Address - Country Code
- Billing Address - State/Province/Region
- Billing Address - State/Province/Region Code
- Billing Address - Postal/Zip code
- Send_receipt
- Send_fulfillment_receipt
- Location
  Required
- Inventory_behaviour
- Financial_status
- Fulfillment Status
- Code
- Title
- Price
- Discounted Price
- Source
Action
Write
- Product
  Required
- Channel ID
  Required
- Publish Date
Action
Write
- Order ID
  Required
- Amount
- Currency
- Type
- Parent Transaction
- Warning
- Gateway
Action
Write
- Order ID
  Required
- Jira Email Address
  Required
- A note about the company
- Contact Phone
- Buyer Accepts Marketing?
- Remove Customer from Order?
- Tags
  Required
- Additional Details
- Shipping Address - Address
- Shipping Address - Address con't
- Shipping Address - City
- Shipping Address - Company
- Shipping Address - Country
- Shipping Address - First name
- Shipping Address - Last name
- Shipping Address - Latitude
- Shipping Address - Longitude
- Shipping Address - Name
- Shipping Address - Phone
- Shipping Address - State/Province/Region
- Shipping Address - State/Province/Region Code
- Shipping Address - Postal/Zip code
Action
Write
- Product
  Required
- Title
  Required
- Product_type
  Required
- Vendor
  Required
- Status
- Product Description
- Tags
  Required
- Category
- Collections to Join
- Collections to Leave
- Handle
- Redirect Handle?
- Alt Text
- Media Content Type
- Original Source
Action
Write
- Name
  Required
- Jira Email Address
  Required
Action
Search
- Order ID
  Required
- Include Closed Fulfillment Orders
Action
Search
- Owner_resource
  Required
- Owner_id
  Required
Action
Search
- Ids
  Required
Action
Search
- Copy
- Title
  Required
Action
Search
- SKU (Stock Keeping Unit)
Action
Search
- Name
  Required
- Jira Email Address
  Required
- First Name
- Last Name
- Customer Phone
- Company Name
- Street Address
- Street Address Line 2
- City
- State
- State/Province Code
- Country
- Zip Code
- Contact Phone
- Tags
  Required
- A note about the company
- Accepts Marketing
- Tax Exempt
- Tax Exemptions
- Send E-Mail Invite
Action
Search or write
- Product ID
  Required
- Title
  Required
- Add New Image - File
- Add New Image - Alt Text
- Choose Existing Image
- Price
- Compare-at Price
- Charge Tax On This Variant?
- Cost Per Item
- SKU (Stock Keeping Unit)
- Barcode (ISBN, UPC, GTIN, etc.)
- Track Quantity?
- Continue Selling When Out of Stock?
- This Is a Physical Product
- Weight
- Weight Unit
- Country/Region of Origin
- Harmonized System (HS) code
- Position
- Requires Components
- Tax Code
Action
Search or write

- JQL
- Order_by
Trigger
Polling
Try It
- Info
- Jira Cloud Site
  Required
- Jira Email Address
  Required
- Jira API Token
  Required
- Projects to Trigger On
Trigger
Instant
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Format_info
- Project
Action
Write
- Format_info
- Issue
  Required
- Status
Action
Write
- Project
- Name
  Required
Action
Search
- JQL
- Max Results
Action
Search
- Key
Action
Search
- Keyword
  Required
Action
Search
New Blog
Triggers when a new blog is added to your Shopify store.
Trigger
Polling
Try It
New Customer
Triggers when a new customer is added to your Shopify account.
Trigger
Polling
Try It
- Risk Level
Trigger
Polling
Try It
New Cancelled Order
Triggers whenever an order is cancelled (with line item support).
Trigger
Instant
Try It
New Fulfilled Order
Triggers when an order is fulfilled (with line item support).
Trigger
Instant
Try It
New Paid Order
Triggers when an order is paid (with line item support).
Trigger
Instant
Try It
New Product
Triggers when a product is created.
Trigger
Instant
Try It
Updated Customer
Triggers when a customer's information is updated.
Trigger
Instant
Try It
Updated Order
Triggers when an order is updated (with line item support).
Trigger
Instant
Try It
Updated Tag in Order
Triggers when a tag has either been added or removed from an order.
Trigger
Instant
Try It
- Customer
  Required
- Tags
  Required
- Overwrite existing tags?
Action
Write
- Name
  Required
- ExternalId
- A note about the company
- Company_contact
- Jira Email Address
  Required
- Contact First Name
- Contact Last Name
- Contact Phone
- Title
  Required
- Contact_locale
- Location
- Billing same as shipping address?
- Company_shippingAddress
- Shipping Address Line 1
- Shipping Address Line 2
- Shipping Address City
- Shipping Address Country Code
- Shipping_firstName
- Shipping_lastName
- Shipping Address Phone
- Shipping Address Recipient
- Shipping Address Zip
- Shipping Address Zone Code
- Location External ID
- Location_locale
- Location_name
- Location_note
- Location_phone
- TaxRegistrationId
Action
Write
- First Name
- Last Name
- Jira Email Address
  Required
- Customer Phone
- Company Name
- Street Address
- Street Address Line 2
- City
- State
- State/Province Code
- Country
- Zip Code
- Contact Phone
- Tags
  Required
- A note about the company
- Accepts Marketing
- Tax Exempt
- Tax Exemptions
- Send E-Mail Invite
Action
Write
- Order ID
  Required
- Fulfillment Order ID
  Required
- Notify Customer
- Address Line 1
- Street Address Line 2
- City
- Country Code
- State/Province Code
- Zip Code
- Tracking Company
- Tracking Number
- Tracking URL
Action
Write
- Adjust or Set quantity?
  Required
- Name
  Required
- The reason for the quantity changes
  Required
- Location
  Required
- Product
  Required
- Product Variant
  Required
- Product Quantity
Action
Write
- Title
  Required
- Product_type
  Required
- Vendor
  Required
- Status
- Product Description
- Tags
  Required
- Collection ID
- Handle
- A note about the company
- First Product Option
- Values for First Product Option
- Second Product Option
- Values for Second Product Option
- Third Product Option
- Values for Third Product Option
- Category
- Alt Text
- Media Content Type
- Original Source
Action
Write
- Customer
  Required
- Tags
  Required
Action
Write
- Customer ID
- First Name
- Last Name
- Jira Email Address
  Required
- Company Name
- Default Address
- Street Address
- Street Address Line 2
- City
- State
- State/Province Code
- Country
- Zip Code
- Tags
  Required
- Contact Phone
- A note about the company
- Tax Exempt
- Tax Exemptions
- Accepts Marketing
- Send Account Invite Email
Action
Write
- Product
  Required
- Product Variant
- Price
- Compare at Price
- SKU (Stock Keeping Unit)
- Barcode (ISBN, UPC, GTIN, etc.)
- Tax Code
- Charge Tax On This Variant?
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Query - Name
- Query - Confirmation Number
- Query - Email
- Query - Customer ID
- Query - Location ID
- Query - SKU
- Query - Order ID
- Sort Key
- Reverse?
- Raw Query
Action
Search
- Order ID
  Required
Action
Search
- Order ID
  Required
Action
Search
- Product Titles
  Required
Action
Search
- Product Titles
  Required
Action
Search
- Product ID
  Required
- Title
  Required
Action
Search
- Copy
- Title
  Required
- Product_type
  Required
- Vendor
  Required
- Status
- Product Description
- Tags
  Required
- Collection ID
- Handle
- A note about the company
- First Product Option
- Values for First Product Option
- Second Product Option
- Values for Second Product Option
- Third Product Option
- Values for Third Product Option
- Category
- Alt Text
- Media Content Type
- Original Source
Action
Search or write

Learn how to automate Jira Software Cloud on the Zapier blog

Learn how to automate Shopify on the Zapier blog

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn moreLearn moreHelpHelp

Related categories

Project Management

About Shopify

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.

Learn moreLearn moreHelpHelp

Related categories

eCommerce

Connect Jira Software Cloud and Shopify to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Create Jira Software Cloud comments for new Shopify paid orders

Create Jira Software Cloud issues for new Shopify paid orders

Create Jira Software Cloud issues for new Shopify customers

Add comments to Jira Software Cloud issues for new Shopify customers

Create Jira Software Cloud issues for new Shopify paid orders

Update Shopify customers when Jira Software Cloud issues are updated

Create Jira Software Cloud comments for new Shopify paid orders

Create Jira Software Cloud issues for new Shopify paid orders

Create Jira Software Cloud issues for new Shopify customers

Add comments to Jira Software Cloud issues for new Shopify customers

Create Jira Software Cloud issues for new Shopify paid orders

Update Shopify customers when Jira Software Cloud issues are updated

Create Shopify blog entries from new Jira Software Cloud issues

Create customers in Shopify when issues are updated in Jira Software Cloud

How Zapier works

Select a trigger from Jira Software Cloud

Setup an action from Shopify

That’s it! You just connected Jira Software Cloud to Shopify

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about Jira Software Cloud + Shopify integrations

Connect Jira Software Cloud and Shopify to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Supported triggers and actions

Learn how to automate Jira Software Cloud on the Zapier blog

How to use OpenAI to add acceptance criteria to product issues

Learn how to automate Shopify on the Zapier blog

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Connect Jira Software Cloud to Shopify on the world's largest no-code automation platform