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Jira Service Management + Zoho Desk

Manage new Zoho Desk tickets by creating requests in Jira Service Management

Enhance your customer service operations using this smart workflow. When a new ticket appears in Zoho Desk, this triggers the creation of a corresponding request in Jira Service Management. This workflow ensures seamless collaboration between your customer support and development teams, eliminating the need for manual data transfers and reducing response times. This efficient process enables faster and more effective resolution of issues.

Enhance your customer service operations using this smart workflow. When a new ticket appears in Zoho Desk, this triggers the creation of a corresponding request in Jira Service Management. This workflow ensures seamless collaboration between your customer support and development teams, eliminating the need for manual data transfers and reducing response times. This efficient process enables faster and more effective resolution of issues.

  1. When this happens...
    Zoho DeskZoho Desk
    New Ticket

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • OrganizationRequired

    Trigger
    Instant
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    • OrganizationRequired

    Trigger
    Instant
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    • OrganizationRequired

    Trigger
    Instant
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    • OrganizationRequired

    • DepartmentRequired

    • StatusRequired

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    Instant
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    • OrganizationRequired

    Trigger
    Instant
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    • OrganizationRequired

    • DepartmentRequired

    Trigger
    Instant
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    • OrganizationRequired

    • DepartmentRequired

    • Direction

    Trigger
    Instant
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    • OrganizationRequired

    • DepartmentRequired

    Trigger
    Instant
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
zoho-desk logo
zoho-desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Related categories