Connect Jira Service Management and Spoke Phone to power AI-driven automation

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Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Jira Service Management and Spoke Phone together. Build enterprise-grade automation in minutes.

Our most popular template

Create new Jira Service Management requests from answered Spoke Phone calls
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Spoke Phone + Jira Service Management

Create new Jira Service Management requests from answered Spoke Phone calls

Details

Try it

Spoke Phone + Jira Service Management

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Jira Service Management with Spoke Phone - no code necessary. See how you can get setup in minutes.

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Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Request" from Jira Service Management.

Add your action

An action happens after the trigger—such as "Send a Team SMS" in Spoke Phone.

You’re connected!

Zapier seamlessly connects Jira Service Management and Spoke Phone, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write
Call Answered
Triggers when a call is answered.
Trigger
Instant
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Contact Added and Assigned to Call
Triggers when a new contact is added in Spoke, and assigned to a call.
Trigger
Instant
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Call Ended
Triggers when a call has ended.
Trigger
Instant
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Call Note Created
Triggers when a note is logged against a call.
Trigger
Instant
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Call Recording Available
Triggers when a call recording is available for download.
Trigger
Instant
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Conversation Closed
Triggers when a conversation is closed by a user or timer.
Trigger
Instant
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Conversation Message Created
Triggers when a message is sent/received.
Trigger
Instant
Try It
- Recipient Phone Number
  Required
- Team Phone Number
  Required
- Message Body
  Required
- Conversation Name
- Routing Action
- List of Users to Assign
- Claim Rule
Action
Write

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Contact Assigned to Call
Triggers when a Spoke user assigns a contact to a call.
Trigger
Instant
Try It
Contact Updated and Assigned to Call
Triggers when a new number is added to a contact while assigning them to a call.
Trigger
Instant
Try It
Form Submitted to a Call
Triggers when a disposition form is submitted from a specific call.
Trigger
Instant
Try It
Call Not Answered
Triggers when a call goes unanswered.
Trigger
Instant
Try It
Call Started
Triggers when a new call starts.
Trigger
Instant
Try It
Conversation Inactive
Triggers when conversations go idle (e.g. participants stop sending back-and-forth messages).
Trigger
Instant
Try It
Voicemail Available
Triggers when a voicemail is left and available for download.
Trigger
Instant
Try It
- Sender Phone Number
  Required
- Recipient’s Phone Number
  Required
- Message Body
  Required
Action
Write

For AI agents & developers

Use Jira Service Management and Spoke Phone with AI agents and code

Beyond Zap workflows. Call Jira Service Management and Spoke Phone actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Jira Service Management and Spoke Phone actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Request
Send a Team SMS

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Jira Service Management and Spoke Phone actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* jira-service-management / spoke-phone action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Jira Service Management and Spoke Phone to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Jira Service Management to Spoke Phone integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

HelpHelp

Related categories

Customer Support

About Spoke Phone

Spoke Phone is a Flexible Cloud Phone System providing business calls, SMS, and WhatsApp conversations that integrate anywhere.

HelpHelp

Related categories

Phone & SMS

Connect Jira Service Management and Spoke Phone to power AI-driven automation

Launch your first automated workflow

Create new Jira Service Management requests from answered Spoke Phone calls

Create new Jira Service Management requests from answered Spoke Phone calls

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Jira Service Management and Spoke Phone with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Jira Service Management and Spoke Phone to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Make work flow with AI

Connect Jira Service Management to Spoke Phone on the world's largest no-code automation platform