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Zapier makes it easy to integrate Jira Service Management with Slack - no code necessary. See how you can get setup in minutes.
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Jira Service Management
Jira Service Management
1. Choose trigger event
Slack
Slack
2. Choose action
1. Select the event
Setup
Test
Jira Service Management
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Request" from Jira Service Management.
Add your action
An action happens after the trigger—such as "Add Reaction" in Slack.
You’re connected!
Zapier seamlessly connects Jira Service Management and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Users
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Title
Content
Channel ID
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Send Multi Message
Message Text
Required
Send as a bot?
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Allowed_edit_copy
Conversation ID
Required
Message TS (ID)
Required
Posted By
Content Type
Reply Broadcast
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Add Zapier app to channel automatically?
Message Text
Required
Send as a bot?
Bot Name
Bot Icon
Include a link to this automation?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap_id
File
Thread
Send Channel Message?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Channel
Required
Topic
Required
Topic set by
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Status Text
Status Emoji
Expiration Time
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Conversation ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Conversation ID
Required
Message ID (ts)
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Query
Required
Sort By
Sort Direction
Include Bot Messages in Search Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
ID
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
Username
Required
Return Raw Results?
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use Jira Service Management and Slack with AI agents and code
Beyond Zap workflows. Call Jira Service Management and Slack actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Jira Service Management and Slack actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Create Request
Add Reaction
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Connect Jira Service Management and Slack to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
Automate your way to actionable, up-to-date data
The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
Resolve incidents faster with automation
Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
Learn how to automate Slack on the Zapier blog
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Level up your Jira Service Management to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Jira Service Management + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Service Management and Slack
How can I set up an integration between Jira Service Management and Slack?
To set up the integration, you can use our platform to connect Jira Service Management to Slack. You'll need to select specific triggers in Jira, such as a new ticket creation or status change, and define actions in Slack, like sending a channel message or notifying a user.
What types of triggers are supported for this integration?
We support various triggers from Jira Service Management like new issue creation, issue updated, or comment added. You can configure the integration to perform specific actions in Slack when these events occur.
Can I customize the messages sent to Slack from Jira Service Management?
Yes, you can customize the content of messages that are sent to Slack. When setting up your actions, you have options to include issue details such as priority, assignee, and other custom fields in the message format.
Is it possible to receive notifications for specific issues only?
Absolutely. During setup, you can specify conditions that determine which issues trigger notifications in Slack. For example, you might only want alerts for high-priority issues or those assigned to certain team members.
Are there any limitations on what actions can be taken in Slack?
Our integration allows a wide range of actions including sending messages to channels or users and creating reminders. However, certain complex workflows may not be fully supported due to API limitations of either platform.
Do I need any special permissions in either application for this integration?
In Jira Service Management, you'll need permissions that allow you access to the data relevant for your triggers. For Slack, permission is needed primarily for writing messages and accessing channels where notifications will be posted.
How do I troubleshoot if my integration isn't working properly?
First, ensure that all configured triggers and actions are correctly set up on our platform. Checking connection statuses between Jira Service Management and Slack through our interface often helps identify issues quickly.
About Jira Service Management
Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
