Generate new requests in Jira Service Management from new voicemails in RingCentral
Stay on top of your customer service operations with this convenient workflow. When you receive a new voicemail in RingCentral, it automatically creates a request in Jira Service Management. This setup allows you to quickly respond to customer inquiries and ensures all requests are logged appropriately in Jira for efficient processing and resolution.
Stay on top of your customer service operations with this convenient workflow. When you receive a new voicemail in RingCentral, it automatically creates a request in Jira Service Management. This setup allows you to quickly respond to customer inquiries and ensures all requests are logged appropriately in Jira for efficient processing and resolution.
- When this happens...New Voicemail
Triggers when there is a new incoming voicemail.
- automatically do this!Create Request
Create a new request.
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Description
Call Log TypeRequired
ViewRequired
Phone Number
Extension Number
Direction
Recording Type
Missed Calls Filter
Results
Delay By
Try ItDo Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Try ItDescription
Call Log TypeRequired
Delay By
Try ItType
StatusRequired
Try It