Jira Service Management + RingCentral
Create new requests in Jira Service Management when calls end in RingCentral
End your RingCentral calls with a planned resolution by creating a request in Jira Service Management. As soon as the call concludes, this workflow sets in motion, creating an avenue in Jira Service Management for follow-up actions, ensuring efficient communication and resolution management. Perfect for customer service teams that rely on prompt issue tracking, providing an improved approach to ticket management based on phone interactions.
End your RingCentral calls with a planned resolution by creating a request in Jira Service Management. As soon as the call concludes, this workflow sets in motion, creating an avenue in Jira Service Management for follow-up actions, ensuring efficient communication and resolution management. Perfect for customer service teams that rely on prompt issue tracking, providing an improved approach to ticket management based on phone interactions.
- When this happens...Call Ended
Triggers when a call has been ended.
- automatically do this!Create Request
Create a new request.
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Description
Call Log TypeRequired
ViewRequired
Phone Number
Extension Number
Direction
Recording Type
Missed Calls Filter
Results
Delay By
Try ItDo Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Try ItDescription
Call Log TypeRequired
Delay By
Try ItType
StatusRequired
Try It