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Jira Service Management + Microsoft Outlook

Create new Jira Service Management requests from new Microsoft Outlook emails

Enhance your productivity with this handy workflow which triggers whenever you receive a new email in Microsoft Outlook, subsequently creating a request in Jira Service Management. This seamless interaction between your email and issue tracking system ensures that you never miss a task or request, even when communicated through email, elevating your project management efficiency.

Enhance your productivity with this handy workflow which triggers whenever you receive a new email in Microsoft Outlook, subsequently creating a request in Jira Service Management. This seamless interaction between your email and issue tracking system ensures that you never miss a task or request, even when communicated through email, elevating your project management efficiency.

  1. When this happens...
    Microsoft OutlookMicrosoft Outlook
    New Email

    Triggers when a new e-mail is received in your inbox.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Calendar

    • Time BeforeRequired

    • Time Before (Unit)Required

    Trigger
    Scheduled
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    • Calendar

    Trigger
    Scheduled
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    • Shared Inbox

    Trigger
    Scheduled
    Try It
  • Microsoft Outlook triggers, actions, and search

    New Flagged Email

    Triggers when a new email is flagged.

    Trigger
    Scheduled
    Try It
    • Parent FolderRequired

    • Child Folder

    Trigger
    Scheduled
    Try It
    • Contact Folder

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    Trigger
    Scheduled
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
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