Jira Service Management + Microsoft Outlook

Create and send Microsoft Outlook emails for new Jira Service Management requests

Stay on top of customer requests and ensure timely responses with this handy automation workflow between Jira Service Management and Microsoft Outlook. Whenever a new request comes in through Jira Service Management, an email will be sent via Microsoft Outlook to keep your team informed, enabling them to address customer needs more efficiently and proactively. This seamless integration streamlines your customer support process and helps improve overall client satisfaction.

Stay on top of customer requests and ensure timely responses with this handy automation workflow between Jira Service Management and Microsoft Outlook. Whenever a new request comes in through Jira Service Management, an email will be sent via Microsoft Outlook to keep your team informed, enabling them to address customer needs more efficiently and proactively. This seamless integration streamlines your customer support process and helps improve overall client satisfaction.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    Microsoft OutlookMicrosoft Outlook
    Send Email

    Send an email from your Outlook account.

    ActionWrite
Start free with email
Start free with email
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Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
    • Calendar

    • Time BeforeRequired

    • Time Before (Unit)Required

    Trigger
    Scheduled
    Try It
    • Parent FolderRequired

    • Child Folder

    Trigger
    Scheduled
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support
microsoft-outlook logo
microsoft-outlook logo

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
Learn moreHelp

Related categories

  • Calendar
  • Email
  • Microsoft

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