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Jira Service Management + LiveChat

Turn finished LiveChat chats into new Jira Service Management requests

Efficiently manage customer support requests with this workflow. When a chat is finished in LiveChat, it will create a new request in Jira Service Management. This seamless process ensures all customer issues are quickly addressed and helps your support team save time and stay organized.

Efficiently manage customer support requests with this workflow. When a chat is finished in LiveChat, it will create a new request in Jira Service Management. This seamless process ensures all customer issues are quickly addressed and helps your support team save time and stay organized.

  1. When this happens...
    LiveChatLiveChat
    Finished Chat

    Triggers when the chat is ended.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • LiveChat triggers, actions, and search

    Chat Changed

    Triggers when the tag list for a particular chat was changed.

    Trigger
    Instant
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  • LiveChat triggers, actions, and search

    New Visitor in Queue

    Triggers when a visitor enters queue.

    Trigger
    Instant
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    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
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About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
livechat logo
livechat logo

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Related categories