Intercom + Slack
Send private Slack messages when new replies from Intercom contacts are received
Efficiently keep your team updated on customer interactions with this workflow. When a contact replies within Intercom, a private message is sent in Slack, ensuring your team is promptly informed, without manually checking the Intercom app. This is a streamlined solution for customer service communication management, saving valuable time and ensuring instant updates for optimal response times.
Efficiently keep your team updated on customer interactions with this workflow. When a contact replies within Intercom, a private message is sent in Slack, ensuring your team is promptly informed, without manually checking the Intercom app. This is a streamlined solution for customer service communication management, saving valuable time and ensuring instant updates for optimal response times.
- When this happens...
Contact RepliedTriggers when a Contact replies to a Conversation in Intercom.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Send Private Channel MessageTriggers when a new message is posted to a specific #private-channel or multi-dm.
ActionWriteCreate a new record or update an existing record in your app.
- Free forever for core features
- 14 day trial for premium features & apps
Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Lead
Triggers when a new Lead is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Company
Triggers when a new Company is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket
Triggers when a new Ticket is created in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.UpdatesRequired
Update sample
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact identifier typeRequired
TagRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact identifier typeRequired
TagRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contact Identifier
Message BodyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CompanyRequired
Tag NameRequired
Untag?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Lead ID
Full Name
Email
Phone Number
Unsubscribed From Emails
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Custom Attributes
Created At
User ID
Full Name
IP Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search Mode
Search Value
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch ModeRequired
Search ValueRequired
User Association Note
Company NameRequired
Plan
Size
Website
Industry
Custom Attributes
Monthly Revenue
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundTrigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Channel
User Name
Shared
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
New User
Triggers when a new Slack user is created / first joins your org.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
UsersRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Send Multi Message
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
Last Name
Title
Email
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Raw Request User Info
Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Create Private Channel
This action creates a private channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appFull NameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New User
Triggers when a new User is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Updated Contact
Triggers when a Contact is updated in Intercom.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.EmailRequired
Note TextRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Event nameRequired
Created at
Contact identifier typeRequired
Metadata
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Reply TypeRequired
Reply BodyRequired
Attachments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.FromRequired
ToRequired
Message TypeRequired
BodyRequired
Subject
Template
Create Conversation Without Contact Reply?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CompanyRequired
Monthly Revenue
Plan
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Lookup EmailRequired
Full Name
User ID
Company ID
Unsubscribed From Emails
Phone Number
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search ModeRequired
Search ValueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch Mode
Search Value
User Association Note
Company NameRequired
Plan
Size
Website
Industry
Custom Attributes
Monthly Revenue
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundSearch ModeRequired
Search ValueRequired
Lead ID
Full Name
Email
Phone Number
Unsubscribed From Emails
Created At
IP Address
Custom Attributes
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundNew Channel
Triggers whenever a new #channel is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.User Name
Highlight Word
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Pushed Message
Triggers when you click the "Push to Zapier" button from a message in Slack.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Saved Message
Triggers when you save a message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.TextRequired
Remind when?Required
Remind who?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Channel NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
TopicRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Text
Status Emoji
Expiration Time
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search QueryRequired
Sort By
Sort Direction
ActionThis is an event a Zap performs.SearchFind existing data in your appIDRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appUsernameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Related categories
Similar apps
HubSpot
Marketing Automation
Inbound Now
Marketing Automation, WordPressAbout Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Related categories
Similar apps
Chatwork
Team Chat
Microsoft Teams
Microsoft, Team Chat
Twist
Team ChatRelated Zap Templates
- Send new Intercom conversations as Slack channel messages
- Post Slack messages for new Intercom users
- Send channel messages on Slack when Intercom users are tagged
- Send channel messages in Slack with new Intercom leads
- Send new pushed messages from Slack to Intercom as incoming messages
- Send Slack messages when new tags are added to Intercom conversations
- Send new Slack channel messages to Intercom as incoming messages
- Notify Slack with private channel messages for new Intercom users
- Post Slack messages enriched by Vainu whenever new buying signals are created in Intercom
- Send Slack channel messages for new tagged users in Intercom
- Post Intercom messages to Slack channels
- Send Slack direct messages for new Intercom conversations
- Send Slack private channel messages when new tags are added to Intercom users
- Send private Slack messages for new Intercom conversations
- Create Slack channel messages for new Intercom companies
- Send Slack channel messages for new closed Intercom conversations
- Create or update Intercom leads from new Slack private channel messages
- Create or update Intercom users from new Slack messages
- Create or update Intercom leads when new Slack reactions are added
- Create or update Intercom leads for new pushed Slack messages
- Create or update Intercom users from new private channel messages in Slack
- Add new Intercom companies to Maximizer as leads and send Slack notifications
- Send Slack channel messages when new tags are added to Intercom conversations
- Send Slack direct messages when new tags are added to Intercom users
- Notify new Intercom users with Slack direct messages
- Send Slack direct messages when tags are added to Intercom users
- Send Slack messages to a private channel when new tags are added to Intercom conversations
- Send Slack messages for every converted lead to user event in Intercom
- Send Slack direct messages for new Intercom conversations
- Send Slack private channel messages for new Intercom leads tagged
- Send new Slack private channel messages as incoming messages in Intercom
- Send Intercom messages when new reactions are added in Slack
- Send direct messages in Slack when new tags are added to conversations in Intercom
- "send Slack direct messages when new tags are added to leads in Intercom"
- Send new saved Slack messages as incoming messages in Intercom
- Create new Slack channels for every new Intercom conversation
- Send new Slack messages when tags are added to users in Intercom
- Send channel messages in Slack for new conversations in Intercom
- Send Slack private channel messages when new tags are added to Intercom conversations
- Send direct messages in Slack when new tags are added to users in Intercom
- Send new Slack channel messages to Intercom as incoming messages
- Send channel messages on Slack for every tag added to conversations in Intercom
- Send incoming messages in Intercom for new reactions added in Slack
- Send new Intercom conversations to Slack as private channel messages
- Send Slack messages for newly tagged Intercom users
- Send new Slack messages to Intercom as incoming messages
Related Zap Templates
- Send new Intercom conversations as Slack channel messages
- Send channel messages in Slack with new Intercom leads
- Send new Slack channel messages to Intercom as incoming messages
- Send Slack channel messages for new tagged users in Intercom
- Send Slack private channel messages when new tags are added to Intercom users
- Send Slack channel messages for new closed Intercom conversations
- Create or update Intercom leads when new Slack reactions are added
- Add new Intercom companies to Maximizer as leads and send Slack notifications
- Notify new Intercom users with Slack direct messages
- Send Slack messages for every converted lead to user event in Intercom
- Send new Slack private channel messages as incoming messages in Intercom
- "send Slack direct messages when new tags are added to leads in Intercom"
- Send new Slack messages when tags are added to users in Intercom
- Send direct messages in Slack when new tags are added to users in Intercom
- Send incoming messages in Intercom for new reactions added in Slack
- Send new Slack messages to Intercom as incoming messages
- Post Slack messages for new Intercom users
- Send new pushed messages from Slack to Intercom as incoming messages
- Notify Slack with private channel messages for new Intercom users
- Post Intercom messages to Slack channels
- Send private Slack messages for new Intercom conversations
- Create or update Intercom leads from new Slack private channel messages
- Create or update Intercom leads for new pushed Slack messages
- Send Slack channel messages when new tags are added to Intercom conversations
- Send Slack direct messages when tags are added to Intercom users
- Send Slack direct messages for new Intercom conversations
- Send Intercom messages when new reactions are added in Slack
- Send new saved Slack messages as incoming messages in Intercom
- Send channel messages in Slack for new conversations in Intercom
- Send new Slack channel messages to Intercom as incoming messages
- Send new Intercom conversations to Slack as private channel messages
- Send channel messages on Slack when Intercom users are tagged
- Send Slack messages when new tags are added to Intercom conversations
- Post Slack messages enriched by Vainu whenever new buying signals are created in Intercom
- Send Slack direct messages for new Intercom conversations
- Create Slack channel messages for new Intercom companies
- Create or update Intercom users from new Slack messages
- Create or update Intercom users from new private channel messages in Slack
- Send Slack direct messages when new tags are added to Intercom users
- Send Slack messages to a private channel when new tags are added to Intercom conversations
- Send Slack private channel messages for new Intercom leads tagged
- Send direct messages in Slack when new tags are added to conversations in Intercom
- Create new Slack channels for every new Intercom conversation
- Send Slack private channel messages when new tags are added to Intercom conversations
- Send channel messages on Slack for every tag added to conversations in Intercom
- Send Slack messages for newly tagged Intercom users