Interact + SolarWinds Service Desk

Interact + SolarWinds Service Desk integrations

Create incidents in SolarWinds Service Desk for new leads in Interact

Effortlessly manage new leads and streamline your support process with this workflow. When a new lead is added in Interact, an incident will be created in SolarWinds Service Desk, ensuring your team can efficiently track and address customer concerns. This automation helps improve response times and overall customer satisfaction.

When this happens...
New LeadTriggers when a new lead is collected from quiz.
TriggerInstant
automatically do this!
Create IncidentAdd a new incident to your service desk.
ActionWrite

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More things you can do with Interact and SolarWinds Service Desk

Discover other triggers and actions you can use with Interact and SolarWinds Service Desk

- Quiz
  Required
Trigger
Instant
Try It
New Change
New change in your service desk.
Trigger
Polling
Try It
New Hardware
New hardware in your inventory.
Trigger
Polling
Try It
New Problem
New problem in your service desk.
Trigger
Polling
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New Risk
New risk was detected.
Trigger
Polling
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New User
New user in your account.
Trigger
Polling
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- Title
  Required
- State
  Required
- Requester's Email Address
  Required
- Priority
  Required
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write

- Name
  Required
- Serial
  Required
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- State
  Required
- Name
  Required
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write

New Asset
New asset in your inventory.
Trigger
Polling
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New Contract
New contract was added.
Trigger
Polling
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New Incident
Triggers when a new incident is created.
Trigger
Polling
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New Release
New release in your service desk.
Trigger
Polling
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New Task
Triggers when a new task is created.
Trigger
Polling
Try It
- Name
  Required
- Manufacturer
  Required
- Type
  Required
- Status
  Required
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- Name
  Required
- Manufacturer Name
  Required
- Status
  Required
- License Type
  Required
- Start Date
- End Date
- Note
- Site
- Department
Action
Write
- Title
  Required
- Priority
  Required
- Requester's Email Address
  Required
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- Email
  Required
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

About Interact

Create quizzes to generate leads with Interact. Send those leads directly into your marketing automation or CRM platform.

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Forms & Surveys

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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

Learn moreLearn moreHelpHelp

Related categories

Customer Support