Infinity + ManageEngine ServiceDesk Plus Cloud
Create new Infinity items from new requests in ManageEngine ServiceDesk Plus Cloud
When a new request is registered in the ManageEngine ServiceDesk Plus Cloud app, this workflow promptly creates a new item in the Infinity app. This efficient process ensures seamless communication and superior organization, offering a quick and easy way to manage requests and tasks across platforms. Benefit from direct and streamlined transitions between the two apps and engage in smooth operations for a more optimized workflow.
When a new request is registered in the ManageEngine ServiceDesk Plus Cloud app, this workflow promptly creates a new item in the Infinity app. This efficient process ensures seamless communication and superior organization, offering a quick and easy way to manage requests and tasks across platforms. Benefit from direct and streamlined transitions between the two apps and engage in smooth operations for a more optimized workflow.
- When this happens...New Request
Triggers when a new request is created.
- automatically do this!Create a New Item
Creates a new item in a specific workspace, board and folder.
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Service Desk InstanceRequired
Name
Product
State
Vendor
Site
Purchase Cost
Asset Tag
Location
Custom Field
Try ItService Desk InstanceRequired
Subject
Requester
Status
Technician (email address)
Site
Group
Priority
Urgency
Impact
Mode
Category
Sub Category
Item
Asset
Custom Field
Try ItTitleRequired
DescriptionRequired
Priority
Announcement Type
Services Involved
Email Users
Public View
Create Request
Creates a new request.
Service Desk InstanceRequired
Title
Requester
Site
Group
Change Owner (email address)
Change Type
Priority
Urgency
Impact
Change Risk
Reasons of Change
Category
Sub Category
Item
Asset
Custom Field
Try ItService Desk InstanceRequired
Trigger ModuleRequired
Execute OnRequired
Trigger Conditions
Try ItCreate Change
Creates a new change.
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action