Infinity + ManageEngine ServiceDesk Plus Cloud

Infinity + ManageEngine ServiceDesk Plus Cloud integrations

Create new Infinity items from new requests in ManageEngine ServiceDesk Plus Cloud

When a new request is registered in the ManageEngine ServiceDesk Plus Cloud app, this workflow promptly creates a new item in the Infinity app. This efficient process ensures seamless communication and superior organization, offering a quick and easy way to manage requests and tasks across platforms. Benefit from direct and streamlined transitions between the two apps and engage in smooth operations for a more optimized workflow.

When this happens...
New RequestTriggers when a new request is created.
TriggerPolling
automatically do this!
Create a New ItemCreates a new item in a specific workspace, board and folder.
ActionWrite

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More things you can do with ManageEngine ServiceDesk Plus Cloud and Infinity

Discover other triggers and actions you can use with ManageEngine ServiceDesk Plus Cloud and Infinity

- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Title
  Required
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write
Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- Request ID
  Required
Action
Search
- Workspace
  Required
- Board
  Required
- Folder
  Required
Trigger
Instant
Try It

- Workspace
  Required
- Board
  Required
- Folder
- Attributes
Trigger
Instant
Try It
- Workspace
  Required
Trigger
Polling
Try It
- Workspace
  Required
- Board
  Required
- Folder
- Item to create the comment on
  Required
- Comment text
  Required
Action
Write
- Workspace to create an item in
  Required
- Board to create an item in
  Required
- Parent Folder
- Folder Name
  Required
Action
Write
- Workspace
  Required
- Name
Action
Search
- Workspace
  Required
- Board
  Required
- Folder
  Required
Action
Search

- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Workspace
  Required
Trigger
Polling
Try It
- Workspace
  Required
- Board
  Required
Trigger
Polling
Try It
- Workspace
  Required
- Board
  Required
- Folder
Trigger
Instant
Try It
- Workspace
  Required
- File
  Required
Action
Write
- Workspace to create an item in
  Required
- Board to create an item in
  Required
- Folder to create an item in
  Required
Action
Write
- Workspace to update an item in
  Required
- Board to update an item in
  Required
- Folder to update an item in
  Required
- Item to update
  Required
Action
Write
- Workspace
  Required
- Board
  Required
- Name
Action
Search
- Workspace
  Required
- Name
  Required
Action
Search

About Infinity

Infinity is a flexible project management platform that lets you organize anything, your way.

Learn moreLearn moreHelpHelp

Related categories

Project Management

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Learn moreLearn moreHelpHelp

Related categories

Productivity