iService + RSS by Zapier

iService + RSS by Zapier integrations

Create iService tickets for new items in your RSS by Zapier feed

Stay ahead of your customer service game with this streamlined workflow between RSS by Zapier and iService. Every time a new item pops up in your RSS feed, a corresponding ticket is instantly created in iService. With this automation in place, you're free from having to monitor RSS feeds and draft tickets manually. Boost your team's efficiency, address concerns swiftly and elevate your customer service experience.

When this happens...
New Item in FeedTriggers when a new RSS feed item is published.
TriggerPolling
automatically do this!
Create TicketCreates a new ticket.
ActionWrite

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More things you can do with RSS by Zapier and iService

Discover other triggers and actions you can use with RSS by Zapier and iService

- Feed URLs
  Required
- What Triggers a New Feed Item?
Trigger
Polling
Try It
- Feed Title
- Max Records
- Item Title
  Required
- Source URL
  Required
- Content
  Required
- Automatically Truncate Messages over 10KB?
- Author_name
- Author_email
- Author_link
- Media URL
- Media MIME Type
- Media Length in Bytes
- Pubdate
Action
Write
- Login Type
  Required
- Login Name
  Required
- Contact Property
  Required
- Value
  Required
Action
Write
- Contact
- Segment
  Required
- Topic
  Required
- Ticket Subject
  Required
- Ticket Body
  Required
- Assign to Agent
- Agent Note
- Tag
- Include Ref# in Subject
- Parent Interaction
Action
Write

- Feed URL
  Required
- Username
- Password
- What Triggers a New Feed Item?
Trigger
Polling
Try It
- Interaction Type
  Required
- Segment
  Required
- Topic
- Property
- Property Value
Trigger
Polling
Try It
- Contact
- Segment
  Required
- Topic
  Required
- Note Subject
  Required
- Note Body
  Required
- Public or Private Note
  Required
- Include Ref# in Subject
- Parent Interaction
Action
Write
- Lookup a contact by email/login name in iService.
Action
Search

About iService

iService is a web-based customer service platform that makes it easy to streamline customer interactions and improve customer experience.

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About RSS by Zapier

RSS (really simple syndication) is pretty much the industry standard for feed readers. You'll find RSS feeds in almost every app imaginable.

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Related categories

News & Lifestyle

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