Refound your company for the AI era at ZapConnect 2026. Save your spot →

HelpDesk.com + Onoff Business

Create tickets in HelpDesk.com for every new sms received in Onoff Business

Easily streamline your customer service process with this workflow. When a new SMS message is received in the Onoff Business app, it initiates the creation of a fresh ticket in the HelpDesk.com app. This efficient process ensures that every inbound message is promptly addressed, enhancing your customer's experience while saving abundant time for your support team.

When this happens...
New SMS Is ReceivedTriggers when a SMS is received for the given phone number.
TriggerInstant
automatically do this!
Create TicketCreates a new ticket.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Onoff Business and HelpDesk.com

Discover other triggers and actions you can use with Onoff Business and HelpDesk.com

- Name and Phone number
  Required
Trigger
Instant
Try It
- Name and Phone number
  Required
Trigger
Instant
Try It
- Name and Phone number
  Required
Trigger
Instant
Try It
- Onoff phone number
  Required
- Target phone number
  Required
- Sms content
  Required
Action
Write
New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
Try It

Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
Try It
Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
Try It

Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
Try It
- ID
  Required
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Tags
  Required
Action
Write
- Transaction ID
  Required
- File content
  Required
- File name
Action
Write
- ID
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

- Name and Phone number
  Required
Trigger
Instant
Try It
- Name and Phone number
  Required
Trigger
Instant
Try It
- User
  Required
- First Name
- Last Name
- Email
- Mobile phone
- Company
Action
Write
- User
  Required
- Name or phone to search
  Required
Action
Search
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
Try It
New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
Try It
Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
Try It
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Ticket followers (agents)
  Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search

About HelpDesk.com

HelpDesk.com is a ticketing platform for customer service teams. Use it to manage tickets from email, chat, and messaging in one queue.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

About Onoff Business

Onoff Business: No extra device, SIM card, or contract is needed. Make/receive calls, send SMS, receive voicemails, and manage contacts on mobile or web.

HelpHelp

Related categories

Productivity

Related Zap Templates

Create tickets in HelpDesk.com for new incoming calls in Onoff Business

Related Zap Templates

Create tickets in HelpDesk.com for new incoming calls in Onoff Business