HelpDesk + Synthflow AI

HelpDesk + Synthflow AI integrations

Create tickets in HelpDesk from completed phone calls in Synthflow AI

Transform your completed phone calls into actionable tasks with this automated workflow. Once a call is completed in Synthflow AI, it sparks the creation of a new ticket in your HelpDesk app. This seamless process ensures all important calls are processed and tracked efficiently, helping you maintain a responsive and well-organized support system.

When this happens...
Phone Call CompletedTriggers after AI agent completes a phone call. Provides transcript and other relevant information.
TriggerInstant
automatically do this!
Create TicketCreates a new ticket.
ActionWrite

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More things you can do with Synthflow AI and HelpDesk

Discover other triggers and actions you can use with Synthflow AI and HelpDesk

- Agent ID
  Required
Trigger
Instant
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- Starting meeting date
  Required
- Max slots
- Hours of difference
- Number of days
- Timezone
  Required
- Calendar ID
  Required
- Meeting confirmation
  Required
- Booking title
  Required
Action
Write
- Starting meeting date
  Required
- Max slots
- Hours of difference
- Number of days
- Timezone
  Required
- Calendar ID
  Required
- Integration
- SMS
- SMS message
- User Email
Action
Write
- Identifier
  Required
- Description
- Choices
Action
Write
- Phone
  Required
- Instructions
  Required
- Timeout
  Required
- Digits
- Initiating Message
- Goodbye Message
- Failed Message
Action
Write

- Action ID
  Required
Action
Write
- Model ID
  Required
- Actions
Action
Write

List Actions
Get all the actions available
Action
Write
- Model ID
  Required
- Phone Number
  Required
- Name
  Required
- Custom variables
- Lead Email
- Lead Timezone
- Prompt
Action
Write
List Assistants
Gets all the assistants
Action
Write
- Action ID
  Required
- Starting meeting date
- Max slots
- Number of days
- Hours of difference
- Timezone
- Integration
- SMS
- SMS message
- User Email
Action
Write
- Action ID
  Required
- Identifier
- Description
- Examples
Action
Write
- Action ID
  Required
- Content
- Instructions
Action
Write
- Action ID
  Required
- Identifier
- Description
Action
Write
New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
Try It
Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
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- ID
  Required
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Tags
  Required
Action
Write
- Transaction ID
  Required
- File content
  Required
- File name
Action
Write
- ID
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

- Model ID
  Required
- Actions IDs
Action
Write
- Type
  Required
- Name
  Required
- Prompt
  Required
- Large Language Model
  Required
- Language
  Required
- Greeting Message
  Required
- Voice ID
  Required
- Description
- Phone Number
- External Webhook URL
- Record Conversations
Action
Write
- Identifier
  Required
- Description
- Examples
Action
Write
- Content
  Required
- Instructions
  Required
Action
Write
- Identifier
  Required
- Description
Action
Write
- Model ID
  Required
Action
Write
- Action ID
  Required
Action
Write
- Model ID
  Required
- Query
  Required
- User ID
  Required
Action
Write
- Model ID
  Required
Action
Write
- Model ID
  Required
- Name
- Prompt
- Large Language Model
- Language
- Greeting Message
- Voice ID
- Phone Number
- External Webhook URL
- Record Conversations
- Voice Stability
- Voice Similarity Boost
- Voice Optimize Streaming Latency
- Voice Style
- Speaker boost
- Max Idle Duration in Seconds
- Initial Pause Before Speaking
- Custom vocabulary
- Ring Pause Seconds
- Patience Level
- Call duration
- Limit Call Duration
Action
Write
- Action ID
  Required
- Starting meeting date
- Max slots
- Number of days
- Hours of difference
- Timezone
- Meeting confirmation
- Booking title
Action
Write
- Action ID
  Required
- Identifier
- Description
- Choices
Action
Write
- Action ID
  Required
- Phone
- Instructions
- Timeout
- Digits
- Initiating Message
- Goodbye Message
- Failed Message
Action
Write
- Call ID
  Required
Action
Search
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
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New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
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- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Ticket followers (agents)
  Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn moreLearn moreHelpHelp

Related categories

Customer Support

About Synthflow AI

Synthflow AI is a scalable no-code platform enabling non-tech users and SMEs to create custom LLM solutions using their own data and ideas.

Learn moreLearn moreHelpHelp

Related categories

AI Assistants