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Help Scout + tawk.to

Create conversations in Help Scout from new tawk.to tickets

Streamline your customer support process by connecting tawk.to and Help Scout. With this workflow, every time a new ticket arises in tawk.to, a conversation will be promptly started in Help Scout. This ensures a swift response, enhancing customer service efficiency and satisfaction. Navigate through the digital customer service landscape seamlessly by automating this process.

Streamline your customer support process by connecting tawk.to and Help Scout. With this workflow, every time a new ticket arises in tawk.to, a conversation will be promptly started in Help Scout. This ensures a swift response, enhancing customer service efficiency and satisfaction. Navigate through the digital customer service landscape seamlessly by automating this process.

  1. When this happens...
    tawk.totawk.to
    New Ticket

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • PropertyRequired

    Trigger
    Instant
    Try It
    • PropertyRequired

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • PropertyRequired

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

Related categories

  • Customer Support

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tawk-to logo
tawk-to logo

About tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

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