tawk.to Integrations

Make sure your team knows when new chats are coming through to your site with Slack notifications. This Zap allows you to notify an entire Slack channel or set up direct messages when a new chat comes in. It's super handy for remote teams spread out across the globe, in different time zones or even for when you're out and about.

Manage your support tickets the way you want to. Each time a ticket is opened in tawk.to, this Zap will create a new row in an existing Google Sheet. It's a great way to make your ticketing information available without giving full access to managing the tickets. Perfect for handing info over to outside entities and giving snapshots of ticket volumes to teams that aren't handling the tickets directly.

Keep track of who's managing your support tickets. This automation will add a new card to an existing Trello board automatically when a new ticket is created in tawk.to and make sure your support staff are across who's looking after your customers. Avoid double-dipping and make it simple for your team to assign tickets through Trello so they can focus on providing a better customer experience.

Keep on top of your support tickets and make sure your customers always come first. We can help with that! This integration will post notifications to a Slack channel whenever a new ticket comes in via Tawk.to, ensuring your team is always in the loop.

Keep all your chat information in one place for your whole team to see. This Zap will add a new row to an existing google sheet as soon a chat ends on your website. Include only the data you need from the chat and make it easy to share with teams without access to the tawk.to dashboard.