Help Scout + Skubana

Help Scout + Skubana integrations

Create Help Scout conversations for new Skubana orders

Want to get more proactive with customer service? With this Zapier automation activated, you can instantly create a new Help Scout conversation every time a new order is placed in Skubana!

When this happens...
New Order in a Chosen StatusTriggers when a new order is created.
TriggerPolling
automatically do this!
Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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More things you can do with Skubana and Help Scout

Discover other triggers and actions you can use with Skubana and Help Scout

- Status
Trigger
Polling
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Order Shipped
Triggers when an order is shipped. Individual order items are also included.
Trigger
Polling
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- Status
  Required
Trigger
Polling
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- Order Id
- Order Number
- Sales Channel Id
- Tracking Number
  Required
- Package Type Id
- Shipping Carrier
- Shipping Service Id
- Amount
- Currency
- Created Date
- Delivery Status
- Estimated Arrival
- Insurance Tracking Number
- Received
- Ship Date
- Transaction Id
- Notify Customer
  Required
- Update Channel
  Required
Action
Write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
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- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
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- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write

- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

- Status
  Required
Trigger
Polling
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New Sales Channel
Triggers when a new sales channel is created.
Trigger
Polling
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- Order Number
  Required
- Listing Name
  Required
- Listing Sku
  Required
- Quantity Ordered
  Required
- Unit Price
  Required
- Tax Amount
  Required
- Currency
  Required
- Order Total
  Required
- Other Cost
  Required
- Shipping Cost
  Required
- Payment Date
- Sales Channel Id
  Required
- Ship Address 1
  Required
- Ship Address 2
- Ship Address 3
- Ship City
  Required
- Ship Country
  Required
- Ship Name
  Required
- Ship State
  Required
- Ship Zip Code
  Required
- Ship Email
- Ship Phone
- Requested Shipping Service
- Custom Field 1
- Custom Field 2
- Custom Field 3
Action
Write
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

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About Skubana

Skubana is a cloud based, all-in-one operations software to handle and automate order management, inventory, analytics, POs, & accounting.

HelpHelp

Related categories

eCommerce