Skip to content
Loading

Help Scout + Skubana

Create Help Scout conversations for new Skubana orders

Want to get more proactive with customer service? With this Zapier automation activated, you can instantly create a new Help Scout conversation every time a new order is placed in Skubana!

Want to get more proactive with customer service? With this Zapier automation activated, you can instantly create a new Help Scout conversation every time a new order is placed in Skubana!

  1. When this happens...
    SkubanaSkubana
    New Order in a Chosen Status

    Triggers when a new order is created.

    TriggerScheduled
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
Start free with email
Start free with Google
Start free with email
Start free with Google
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?

    • Status

    Trigger
    Scheduled
    Try It
  • Skubana triggers, actions, and search

    Order Shipped

    Triggers when an order is shipped. Individual order items are also included.

    Trigger
    Scheduled
    Try It

    • StatusRequired

    Trigger
    Scheduled
    Try It

    • Order Id

    • Order Number

    • Sales Channel Id

    • Tracking NumberRequired

    • Package Type Id

    • Shipping Carrier

    • Shipping Service Id

    • Amount

    • Currency

    • Created Date

    • Delivery Status

    • Estimated Arrival

    • Insurance Tracking Number

    • Received

    • Ship Date

    • Transaction Id

    • Notify CustomerRequired

    • Update ChannelRequired

    Action
    Write

    • StatusRequired

    Trigger
    Scheduled
    Try It
  • Skubana triggers, actions, and search

    New Sales Channel

    Triggers when a new sales channel is created.

    Trigger
    Scheduled
    Try It

    • Order NumberRequired

    • Listing NameRequired

    • Listing SkuRequired

    • Quantity OrderedRequired

    • Unit PriceRequired

    • Tax AmountRequired

    • CurrencyRequired

    • Order TotalRequired

    • Other CostRequired

    • Shipping CostRequired

    • Payment Date

    • Sales Channel IdRequired

    • Ship Address 1Required

    • Ship Address 2

    • Ship Address 3

    • Ship CityRequired

    • Ship CountryRequired

    • Ship NameRequired

    • Ship StateRequired

    • Ship Zip CodeRequired

    • Ship Email

    • Ship Phone

    • Requested Shipping Service

    • Custom Field 1

    • Custom Field 2

    • Custom Field 3

    Action
    Write

    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

Related categories

  • Customer Support

Similar apps

Zendesk integrationsZendesk integrations

Zendesk

Customer Support
Tender Support integrationsTender Support integrations

Tender Support

Customer Support
Freshdesk integrationsFreshdesk integrations

Freshdesk

Customer Support
skubana logo
skubana logo

About Skubana

Skubana is a cloud based, all-in-one operations software to handle and automate order management, inventory, analytics, POs, & accounting.

Related categories