Help Scout

Help Scout + Retently Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Help Scout and Retently, with as many as 28 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Help Scout + Retently and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
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New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

Conversation Assigned

Triggers when a conversation is assigned to agent.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

NPS Score Updated

Triggers when the NPS score is updated.

Create or Update Customer

Creates a new customer or update an existing one.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

Retently NPS helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on.

See Retently Integrations

Connect Help Scout + Retently

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