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Help Scout + LiveChat

Create new Help Scout conversations from new LiveChat tickets

Streamline your customer service efforts with this workflow. When a new ticket arrives in LiveChat, it immediately initiates a conversation in Help Scout. This automation ensures that no customer queries are missed, keeping your support responses prompt and effective. Simplify your processes and improve customer satisfaction without any extra manual work.

Streamline your customer service efforts with this workflow. When a new ticket arrives in LiveChat, it immediately initiates a conversation in Help Scout. This automation ensures that no customer queries are missed, keeping your support responses prompt and effective. Simplify your processes and improve customer satisfaction without any extra manual work.

  1. When this happens...
    LiveChatLiveChat
    New Ticket

    Triggers when the ticket is created.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • LiveChat triggers, actions, and search

    Chat Changed

    Triggers when the tag list for a particular chat was changed.

    Trigger
    Instant
    Try It
  • LiveChat triggers, actions, and search

    New Visitor in Queue

    Triggers when a visitor enters queue.

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

Related categories

  • Customer Support

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livechat logo
livechat logo

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

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